HVAC Business Coach - Business Development Resources

What We Do:

Business Development Resources, Inc. (BDR) provides training and coaching services to the Contracting industry. At BDR, our goal is simple: empower our clients with our industry experience and information to give them the knowledge they need to drive profit and growth in their business.

Our Vision:

We will be the model of excellence, challenging traditional boundaries, seizing opportunities, and being the renowned provider of innovative products and services.

Our Mission:

Through teamwork, we will increase the profitability and efficiency of our clients to prime* while maintaining an environment that fosters unequaled team member growth and success.

*Prime - The most flourishing stage or state, reaching perfection

Our Values:

• Absolute honesty and integrity
• Uphold the highest level of confidentiality and trust
• Empowered, passionate, heartfelt, caring, and supportive of our clients and teams
• Teamwork is the source of our strength
• Change is essential, and we will always embrace it
• We encourage our family to grow, contribute, and accomplish
• Leading the industries we serve through innovation and creativity
• Consistent, actionable knowledge transfer to those we serve
• Owning our results and being accountable to ourselves, our team, and our clients

We are currently looking for a Business Coach to deliver quality coaching to our clients based upon the BDR core principles and ideologies, empowering our clients to drive profit and growth in their businesses. We offer a generous base salary in addition to bonuses and spiffs! Join a team of 30+ coaches with complete on-the-job training! Teamwork is the source of our strength. The entire team is here to support you! Talk with several members before you join our team - we are an extended family!

Primary Job Responsibilities

• Conduct client calls as scheduled by the Support Coach.
• Responsible for completing/clearing client calls in contact management software.
• Create and review client management plans with the Senior Coach and work on the plan with clients.
• Create and communicate client call plans.
• Review/offer insight on the financial statements as produced by the Support Team with the client on a call following receipt of documents.
• Recommend process improvements to clients and /or additional training where needed for staff to help reduce the time needed to perform services.
• Assist the client in writing procedures, approve write-up as part of BDR philosophy, and implement with the team.
• Maintain accurate records of outbound and inbound correspondence with clients, including timely updates to company CRM/Scheduling/completed call process.
• Write clear and concise business case studies, ROI Reports, and Improvement results, along with opportunity dollars based on successful adaptation and implementation.
• Complete all reporting as directed.
• Contribute to training sessions as requested.
• Attend client events as directed.
• Attend and participate in training sessions as scheduled.
• Other duties as assigned.

Work Hours: 8:00 a.m. to 5:00 p.m., Monday through Friday, some weeknights, and some weekends. Overnight travel is also required. A component of this position is traveling to your client's business for hands-on process improvements within the business. Travel is limited to once per month, 3 - 4 per day on average.

Location: Remote. Work from your home office, taking 4 client calls per day, offering some flexibility to your daily schedule!

Compensation: Base Salary of $110K - $200K Depending on Experience

Perks & Benefits

• Full benefits package: 401k with employer 3% matching; Medical insurance provided with minimal employee contribution (with HRA), Supplemental insurances, EAP, employer-provided life insurance/AD&D, 3.08 hours of accrual of PTO biweekly, 6 paid holidays off, and much more!
• Proven processes and procedures are built out for you to follow.
• Dedicated support staff to assist with scheduling, documentation, and reporting.
• BDR-supplied basic office equipment and supplies to set you up for success as a Head Coach!
• Internet reimbursement of up to $75 per month!
• Fully cloud-based operations allow easy access to documents.
• Extend your stay during business travels and enjoy the local culture! Travel reward points earned are yours to use personally!
• This role will enable you to contribute to the well-being of a small business, allowing the owner and their team to achieve their professional and personal goals.

The Qualifications

• Demonstrated core leadership skills
• Ability to motivate and encourage others
• Strong communication skills, verbally and in writing
• Strong active listening skills
• Ability to confront issues head-on using tact and diplomacy
• Quality phone presence
• Compassionate, heartfelt caring for the dealer group
• Ability to create/direct sound business strategy and adhere to the plan
• Understanding the importance of selling up and managing labor
• Demonstrated understanding of all core BDR-recommended client procedures and processes
• Ability to fluently navigate the Operations Manual
• Ability to create and present training material to clients and team members
• Demonstrated strength in the understanding of human relationships and connections
• Possess moderate typing skills
• A minimum of 5 years of industry experience
• A minimum of 3 years in a management/leadership role for a successful contractor business
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint

Why work for Us?:

• Named in Seattle Business Magazine for Washington's Best Companies to Work For list for 2022 and 2023!!!!
• Our average employee tenure is over 7 years; we are a great place to work!
• Our team is truly passionate about helping our clients be successful
• Caring ownership and management
• Clear expectations and communication
• Great place for career advancement with training and support from the team
• Lots of long-term clients
• Fun! Yet professional
• A growing, profitable company with a 25-year track record

What are you waiting for? Responsive employer. Apply today!