HVAC Assistant Administrator/Sr. CSR - Monar Air Conditioning, LLC

• 401(k) with Company Match
• Paid Holidays
• PTO - Vacation & Sick
• Health Insurance Pay
• Gym Membership
• Holiday Bonus
• Referral Program
• Ongoing Training and Education

• Minimum 3 years Call Center OR Customer Service Experience (preferably in the HVAC industry)
• Experience using multi-line phone systems.
• Must have strong verbal, written, and interpersonal communication skills.
• Must be proficient in Microsoft Office, Google, and Outlook.
• Must have QuickBooks experience.
• Service Titan experience a PLUS
• Mechanical permit experience a PLUS
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Knowledge of relevant accounting laws and regulations is a PLUS.
• Must be detailed oriented and organized with strong problem-solving skills. 
• Must be a team player, self-starter and results oriented with little supervision. 
• Must be able to thrive in a fast-paced, high call volume environment.
• Ability to work under pressure and balance multiple tasks with a positive attitude.
• High integrity with advanced social skills and the ability to make solid connections.
• Valid Driver’s License and legally authorized to work in the US.
• Associated Degree or Equivalent

• Answering Incoming Calls and Schedule Service Appointments
• Oversee Dispatch Board
• Prepare Service Proposals
• Oversee Maintenance Program
• Accounts payable and receivable functions; processing invoices, issuing payments, and reconciling accounts.
• Order Equipment and Parts for Service Calls and Installs
• Process/Verify Equipment Warranty
• Equipment Warranty Registration
• Assist with month-end and year-end financial closing processes.
• Maintain an organized office environment. 

Established in 1995, Monar Air Conditioning is a family-owned and operated company. Our office is located in Coral Springs, FL. We install, service, and maintain residential and light commercial air conditioning systems.