Humanitarian Information Team Manager - Credence Management Solutions, LLC

Overview

Team Credence is a multi-company partnership proudly led by Credence Management Solutions, an industry leading government contractor with a longstanding commitment to USAID and its global health and humanitarian missions. In concert with our small business partners—ZemiTek (8(a), EDWOSB), Claro KC (MOSB), EnCompass (WO), and Global Emergency Group (SB)—Team Credence operates as one team, bringing together exceptional USAID institutional support experience, technical leadership, and an unmatched commitment to BHA and its mission.

USAID’s Bureau for Humanitarian Assistance (USAID/BHA) is the lead federal coordinator for international disaster assistance. USAID/BHA provides and coordinates U.S. government international humanitarian assistance to save lives, alleviate human suffering, and reduce the physical, social, and economic impact of rapid and slow-onset disasters by helping people in need become more resilient to future crises. Team Credence, through the Bureau for Humanitarian Assistance Support Contract (BHASC), provides operational and administrative support to provide and coordinate humanitarian assistance and maintain 24/7 response capability.

Within the USAID/BHA Strategic Communications and Humanitarian Information Division, the Humanitarian Information Team (HIT) comprises information officers (IOs) and geographic information officers who support the collection, dissemination, and communication of humanitarian information on behalf of USAID/BHA. On average, the HIT produces more than 1,000 standard information products each year, including public fact sheets, internal situation reports, maps, talking points, memoranda, and cables, as well as USAID/BHA’s Annual Report. The HIT Manager is responsible for direct management of the IOs and Deputy Managers, for ensuring that HIT IOs gather, disseminate, and present humanitarian information appropriately for public and internal government audiences, and for ensuring that the team effectively meets the USAID client’s needs.

The HIT Manager reports to the BHASC Task Two Deputy Lead. S/he works closely with other BHASC team leads and client leadership within USAID/BHA, particularly within the USAID/BHA Strategic Communications and Humanitarian Information Division, which is housed within the Office of Global Policy, Partnerships, Programs, and Communications. The HIT Manager directly manages two HIT Deputy Managers, the GIS Manager, and the IOs.

Closing Date to apply is May 21,2024 at 12pm EST.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Direct supervision—including recruitment, hiring, and performance management—of HIT information officers, ensuring staff adhere to company policies and relevant government rules and regulations, and supporting individual staff development and growth
• Direct supervision of and collaboration with HIT deputy management and GIS Manager
• Determination of staff and resource allocations, including proactively seeking ways to increase the efficiency of the team and ensure all deadlines are met
• Close collaboration with client staff in USAID/BHA, especially the HIT Team Lead and Deputy Team Leads
• Oversight of and contribution to the production of high-quality, professional humanitarian communication products in accordance with client priorities and strategic objectives

           Management:

• Oversee recruitment, new hire onboarding, time and attendance, training, development of relevant scopes of work, performance management, and other administrative requirements for a large team within a fast-paced, high-pressure environment.
• In coordination with client leadership, proactively identify gaps or inefficiencies in operations and develop or refine team guidance, processes, and protocols accordingly.
• Regularly communicate with the BHASC leadership on issues related to administrative, programmatic, or operational support.
• Produce monthly reports and other contract deliverables, as required.
• Collaborate with client leadership and team members to develop staffing plans that ensure portfolios and relevant core response positions—including positions on USAID/BHA Response Management Teams (RMTs) and Disaster Assistance Response Teams (DARTs)—have continuous coverage.
• Collaborate with client leadership and team members to meet USAID/BHA information priorities.
• Oversee and facilitate administrative processes for staff travel—including routine and rapid emergency deployment—in support of client operations.
• Oversee general workflow of information officers based on client information needs and demands, in coordination with staff, HIT deputy management, and client leadership.
• Facilitate a supportive and cohesive team environment, including attention to staff care and well-being, and proactively identify professional development and leadership opportunities for team members.

            Quality Control:

• Ensure that all products meet strict editorial standards and branding guidelines and that all deadlines, including short-fuse deadlines, are met without sacrificing quality
• Develop fluency in USAID/BHA reporting systems and processes for response and budget tracking to inform quality control of contract deliverables
• Provide direction and oversight on annual reports and other large-scale deliverables
• Write and copy-edit a range of humanitarian information products, as needed·  

Responsibilities include, but are not limited to the duties listed below

Education and Experience

• Minimum: BS 8+ Years, MS 6+, PhD 4+, or HS 12+
• A degree in—but not limited to—international relations, development, economics, food policy, or a specific geographic region preferred.
• Relevant experience includes the following:
  • At least seven years of experience in the field of international affairs and/or humanitarian affairs, with demonstrated progressive responsibilities relating to strategic and internal communications, information management, and staff supervision.
  • Three years of staff supervision, determining strategic objectives for a group, or other management experience; at least one year of cumulative overseas field experience in emergency or crisis environments; and experience navigating multi-stakeholder organizations.
  • Experience working with U.S. government entities preferred, but not required.
  • Experience with writing U.S. government products including briefers, talking points, cables, and/or other reports preferred.
  • Must be able to obtain and maintain a U.S. government issued Secret clearance for the duration of your employment.

Other Qualifications and Requirements

• Must have excellent leadership, writing, editing, and communication skills.
• Requires a demonstrated knowledge of international humanitarian relief and assistance.
• Must have the ability to meet deadlines and multitask; have a strong attention to detail; and work well with others in a fast-paced environment.
• Must demonstrate the ability to manage a high-functioning team and work with a variety of personnel and officials at all levels of authority on sensitive and classified topics.
• Possess excellent judgment and reliability;
• Have strong organizational skills and exceptional attention to detail;
• Possess excellent oral and written communication skills;
• Have strong working knowledge of Microsoft Office and Google Suite;
• Be able to multitask and work under deadlines in a fast-paced and collaborative environment;
• Be capable of prioritizing tasks and follow up on actions without prompting;
• Be flexible and adaptable to changing circumstances; and
• Be willing to go the extra mile and participate as an active team member who assists other team members as necessary.
• Working Conditions and Physical Requirements:
  • Hybrid work environment (in-person with the ability to telework);
  • Lifting in excess of 25 lbs, standing for long periods of time, traveling across base regularly, transporting equipment, etc).

Team Credence Values and Core Performance Competencies

• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to meet obligations. Pursues efficiency and effectiveness and adheres to organization policies and procedures.
• Collegiality: Recognizes that everyone at BHA and USAID unites in a common purpose and respects each other's abilities to work toward that purpose. Treat others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Adheres to organization philosophies on culture, diversity, and inclusiveness.
• Capability: Assesses and recognizes own strengths and weaknesses; pursues professional development aligned with organizational role, contribution, and goals. Proactively shares knowledge with others to foster learning across the organization.

Full pay range for this position is $135,000.00  and $150,000.00 per year, with the starting wage determined based on candidate’s knowledge, skills, experience, as well as budget availability.