Human Services Specialist at County of San Diego

HUMAN SERVICES SPECIALIST

The County of San Diego Health & Human Services Agency is seeking to fill a large number of vacancies across the different San Diego regions. If it is your passion to help others and you are willing to learn because you enjoy making a difference for other individuals and families, you may be the one we are looking for!

THIS POSITION IS ELIGIBLE FOR APPOINTMENT AT STEP 1, $43,867.20  

Human Services Specialists perform technical work in determining eligibility for customers who are applying for public assistance via governmental programs and community services. Incumbents will be assigned to various locations within the County of San Diego. Individuals who are successful in the recruitment process and are offered a Call Center assignment may have flexible work hours, including weekends.
 

Human Services Specialist is a technical class. Incumbents will go through an intensive training to learn program regulations and current system processes and will need to adapt and retain the knowledge acquired from these trainings to successfully perform the job functions of the class. Most importantly, patience, hard work, and perseverance on the job are a must as incumbents must continually interact with customers needing public assistance. 

Click here for the Human Services Specialist job description, including qualifying education and/or experience, working conditions, etc.

MINIMUM QUALIFICATIONS

At least two (2) years of full-time experience performing public contact work on a daily basis which must have included:

1. Interviewing persons and performing general clerical duties; OR,
2. Providing direct delivery of human services to clients; OR,
3. Processing documents related to personal or financial histories of clients or members of the public.

Previous education or experience must have included demonstrating knowledge of the basic operation and use of computers using a windows-type operating system.

Note: The possession of an associate's degree or the successful completion of two (2) years of coursework from an accredited U.S. college or university, or a certified foreign studies equivalency will substitute for the experience requirement stated above.

Individuals possessing bilingual language skills especially in Spanish, Arabic, Farsi, Vietnamese, or Somali are encouraged to apply. If you wish to be considered for bilingual positions, you MUST indicate languages in which you are fluent in the Agency Wide Questions section of your application.

IDEAL CANDIDATE

Human Services Specialists work takes place in a fast-paced office environment that involves carrying a high number of client cases, interacting daily and in-person with clients, and daily and frequent use of computers utilizing a variety of electronic systems to complete tasks.  Incumbents are required to multi-task, be highly organized, and be adaptable to regular changes to workload, tasks, and computer systems.  Some positions may be assigned to travel to outside agencies, medical facilities, and the homes of customers.  Incumbents occasionally have difficult interactions with individuals who may be ill, homeless, or under the influence of alcohol or drugs.

 The ideal candidate for this position possesses the following qualifications:

• Is proficient with using computers and computer systems to enter data, navigate a variety of screens, and manage workload
• Has experience interpreting and explaining regulations and procedures
• Is skilled at interviewing customers and gathering information
• Has experience with working directly with customers answering questions, handling complaints and resolving conflicts
• Has experience analyzing information and evaluating results
• Maintains a high level of ethical standards at all times

**This job closes on Thursday, May 28, 2024. Applicants interested in applying after this date may submit a Job Interest Card to be notified when the next recruitment opens. To submit a Job Interest Card please click here, then click the green “subscribe” button at the upper right hand corner of the screen to complete the form.**