HUMAN RESOURCES - TRAINING MANAGER - Seminole Gaming

Overview

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.  New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional  amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Responsibilities

Under the direction of the Director of Human Resources, creates and supports an environment for professional growth and development for the property; partners with management to identify training and development needs and delivers programs that support the casino and hotel business goals; serves as internal consultant to management; is familiar with current training and development performance strategies and selects the most effective training methodologies, resources and tools for education and training purposes; employs best practices of adult learning and instructional design; manages the team responsible for facilitating training to ensure they are informed and practiced in applying the best training ideas and methods; supports corporate training initiatives.

ESSENTIAL JOB FUNCTIONS:

• Partners with management to gain knowledge of work situations requiring training employees to better understand changes in policies, procedures, regulations and technologies.
• Applies leadership, management and business skills to the training function.
• Coaches and counsels training staff to improve facilitation skills, training methodologies and personal development.
• Ensures learning objectives, strategies and outcomes are aligned with the company’s business needs.
• Recommends and implements solutions to improve property and team member performance.
• Coaches management and team members in new learning strategies and processes.
• Develops strong relationships with all business functions and determines training and development needs consistent with business objectives.
• Develops and monitors a strategic training plan; develops and implements training programs to meet immediate demands of the property.
• Uses performance analysis and needs assessments to identify areas for team member improvement. Conducts surveys, roundtables and other forums to analyze training needs. Works toward building Bench Strength at all levels of the property.
• Tracks, measures and monitors the completion and effectiveness of training and development programs. Uses appropriate metrics/resources, (surveys, questionnaires, roundtables, forums), to track results. Prepares reports for management.
• Applies instructional curriculum design principles and practices to training projects.
• Uses and encourages the use of technology, including e- learning, to enhance the training function.
• Prepares training guides and teaching outlines and determines instructional methods for group instruction, seminars and workshops.
• Ensures the appropriate facilitation of all training programs to include New Team Member Orientation, Guest Service Training, Management and Leadership curriculum, Compliance Training and other operational training as requested.
• Conveys information clearly and effectively.
• Design, plan and implement training programs, policies and procedures to include developing or selecting teaching aids, such as multimedia visual aids, computer tutorials, handbooks, etc.
• Formulates teaching outline and determines instructional methods for specific needs such as individual training, group instruction, lectures, demonstrations and workshops.
• Observes trainers to measure progress and effectiveness of training.
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards.
• Comply with all internal policies and procedures.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Serve as a mentor to staff and share expertise in order to problem solve and provide leadership with difficult training challenges.
• Demonstrate commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program and, when a Seminole Tribe member’s assignment falls within your direct area of responsibility, act as a personal mentor/career advisor to the Tribe Member and submit progress reports and information to the Director of Tribal Development.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Perform other duties as assigned.

Qualifications

QUALIFICATIONS:

• Bachelor’s degree in Human Resources and/or instructional design, performance technology or related area and two (2) years directly related experience developing adult education/training courses or an equivalent combination of education and experience. Microsoft Office software knowledge to include Word and Excel required. Prior gaming and/or hospitality experience preferred.
• Excellent verbal and written communication skills.
• Excellent listening skills.
• Excellent presentation/facilitation skills.
• Person must possess excellent interpersonal skills.
• Must have excellent attention to detail and be extremely organized.
• Outstanding interpersonal and guest service skills.
• Ability to lead and mentor a team.
• Ability to interact with a diverse team of individuals.
• Superior organizational and time management skills.
• Excellent analytical and planning skills.
• Ability to successfully manage multiple projects.
• Possesses efficient time management and project management skills.
• Highly collaborative and flexible.
• Ability to organize, plan and prioritize work.
• Ability to analyze and solve practical problems using good judgment.
• Presents an image of excitement and enthusiasm.
• Ability to successfully interact with all levels of the property and organization.
• Proficient in use of the Internet, Microsoft Outlook, Word, Excel and Power Point.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.
• Creative problem solving abilities.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from management, team members, outside agencies, etc.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Proven ability to successfully provide essential training to employees.
• Need for confidentiality is demanded.

WORK ENVIRONMENT:

The working conditions are those typically found in an indoor, climate controlled office environment. Time spent on the casino and hotel floor observing the Guest Service experience is required in order to observe and train team members for excellence in Guest Service standards. Will be exposed to casino related factors including but not limited to second hand smoke, excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).