Human Resources Shared Services Lead - Pharmaron

Come and join our growing team!

We encourage applicants from the following areas to apply as this role will be onsite: Exton (PA), Germantown (MD), Baltimore (MD), Woburn (MA), Waltham (MA), Piscataway (NJ) or Coventry (RI).

The HR Shared Services Team Lead will provide essential administrative support to the HR department, specifically focusing on facilitating the efficient functioning of HR shared services operations. Aiming to deliver exceptional HR services, this role plays a vital part in supporting employees, managers, and various stakeholders across the
organization.

Primary Roles and Responsibilities:

• Lead and manage the HR Shared Services team, providing guidance, coaching, and support to team
  members enabling them to maximise their contribution and develop themselves and their careers
  in line with their realistic aspirations.
• Oversee the daily operations of HR Shared Services, ensuring efficient and timely delivery of HR
  services to employees, managers, and stakeholders.
• Develop and implement standardized processes, policies, and procedures within HR Shared Services
  to optimize service delivery.
• Serve as a point of escalation for complex employee queries and issues, providing guidance and
  resolutions as needed.
• Collaborate with HR Business Partners, Talent Acquisition Team, and other stakeholders to ensure
  effective coordination and alignment of HR services.
• Monitor and analyze service delivery metrics and key performance indicators (KPIs), identifying
  areas for improvement and implementing action plans to enhance service quality.
• Identify training and development needs within the HR Shared Services team, and provide coaching
  and support to enhance team members' skills and knowledge.
• Maintain up-to-date knowledge of HR laws, regulations, and industry practices, ensuring compliance
  and proactively incorporating changes into HR Shared Services operations.
• Drive continuous improvement initiatives, leveraging technology and tools to streamline HR
  processes and enhance efficiency.
• Support HR reporting and analytics by compiling, analyzing, and presenting HR data and metrics for
  informed decision-making.

Skills/Qualifications

• Bachelor's Degree in relevant discipline (e.g., Human Resources, Business Administration or related field) is required
• Minimum of 5 years experience in HR or HR Shared Services roles, demonstrating a strong understanding of HR processes and practices as well as leading or supervising a team.
• ADP experience required
• Experience with HR technology and use of HR Information Systems
• Experience in collaborating with HR Business Partners, Talent Acquisition teams, and other stakeholders to ensure effective coordination and alignment of HR services
• In-depth knowledge of HR operations and shared services functions, such as employee data management, HRIS administration, benefits administration, and employee services.
• Strong understanding of HR practices, policies and regulations
• Strong organizational skills, good stakeholder management, collaboration and teamwork
• Exposure to the pharmaceutical, biotech or CRO industry desired

Why Pharmaron?

Pharmaron stands as a leading force in the life sciences industry, offering premier R&D services to partners across the globe. With a workforce of over 20,000 professionals and operations spanning China, the U.S., and the U.K., Pharmaron is committed to delivering innovative R&D solutions that drive advancements in healthcare

Collaborative Culture: You'll thrive in our inclusive and collaborative environment, where teamwork and innovation go hand in hand. Here, your voice matters, and your contributions make a real impact. "Employees Number One" and "Clients Centered" are the core cultural values at Pharmaron. Our culture, which sets Pharmaron apart from other organizations, has evolved from our deep commitment to our employees, partners and collaborators.

Comprehensive benefit package: As part of our commitment to your well-being, we offer a comprehensive benefits package, including medical, dental, and vision insurance with significant employer contributions. Planning for your future is made easier with our 401k plan and employer match. Plus, you'll have access to an Employee Assistance Program to support you in work and life.

How to Apply:

Ready to seize this incredible opportunity? Join us at Pharmaron and be part of a dynamic team driving innovation and excellence in biopharmaceutical research and development. Apply online today!

Got Questions?

If you have any questions about the role or our company, don't hesitate to reach out. We're here to help!

As an Equal Employment Opportunity and Affirmative Action employer, Pharmaron values diversity and inclusion in the workplace, fostering an environment where all individuals are empowered to succeed. Join us in our mission to make a difference in the world of life sciences.

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