Human Resources Representative - Grace Health

Summary: 

Provides administrative support to the Human Resources Director on all personnel matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs customer service functions by answering employee requests and question.
• Maintains PolicyPlus reports and the management of follow-up and data entry.
• Assist with reporting requirements i.e., surveys, employee reports, EEOC.
• Performs ADP functions in reports, data entry, schedules, and timeclocks.
• Performs monthly OIG checks.
• Maintaining staff and provider directory for the entire organization.
• Tracks training records for staff meetings and other organizational meetings.
• Reconciles the insurance breakdowns/benefits statements.
• Updates HR spreadsheet with employee change requests and processes paperwork.
• Assists with recruitment and interview process for assigned positions.
• Assists with creation and review of credentialing files. 
• Coordinate with providers and leadership to obtain required documentation, training, and records.
• Makes photocopies, scanning, faxes, documents, and performs other clerical functions.
• Responsible for maintaining and updating all active and term HR and medical files.
• Conducts routine filing, organizing, and auditing all files to ensure accuracy.
• Assists or prepares orientation materials and other correspondence.
• Serves as company historian.
• Serves as a back-up for other HR staff members i.e., covering the front area and orientation. 
• Assists HR department with various research projects and/or special projects.
• Performs other duties as assigned.

OTHER ESSENTIAL DUTIES and RESPONSIBILITIES:

• Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff.  All employees must embrace a team-based approach to patient care and understand that each role is important to our success. 
• Team members must demonstrate excellent team communication and coordination to provide quality patient care.
• Care coordination includes communicating with community organizations, health plans, facilities, and specialists.
• Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice. 
• Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations.
• Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care.
• All team members will be involved in the process of improving quality incomes.
• Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement.
• Team members will participate in Grace Health's advocacy program.

GENERAL DUTIES:

Competencies

• To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
• Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
• Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings
• Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and security—the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly

QUALIFICATION REQUIREMENTS:

 To perform this job successfully, an individual must be able to assist in advancing Grace Health’s mission and to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS:

• Pleasant personality
• Cooperative attitude
• Administrative skills
• Written and oral communication skills
• Organization skills
• Computer skills
• Financial management skills

EDUCATION and/or EXPERIENCE: 

• A bachelor’s degree in a related field is required or must be currently enrolled in final semester for degree or 3 to 5 years’ experience in healthcare,  administration or comparable field
• Proficient computer skills, particularly Word and Excel

Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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