Human Resources Operations Support Specialist - SWJ TECHNOLOGY, LLC

• Provides or coordinates administrative support for HR Operations.
• Responds accurately and timely to associate questions and inquiries about associate programs, human resources policies, and procedures.
• Interacts with associates in-person and via telephone, e-mail and electronic transmissions to answer questions and provide assistance in the completion of human resource transactions.
• Assists associates in providing appropriate documentation and paperwork as required per the applicable processes.
• Utilizes knowledge base informational software to answer associate inquiries.
• Inputs incoming questions and details (topics, outcomes) into a case management software system to be used to track the service center usage and areas that need additional information published within Plant Spartanburg.
• Alerts the service center supervisor when there is inconsistent, or an absence of, information in the knowledge base to answer associate questions.
• Works with subject matter experts and responds back to associates with final answer.
• Routes calls to appropriate staff and/or subject matter expert if the question cannot be closed by the HR Service Center.
• Scans/indexes HR documents.
• Performs all work in accordance with established service center targets and standards.
• Assists in training associate service center staff, as necessary.
• Utilizes emerging technology such as artificial intelligence, process automation tools, and data analytics to improve process efficiency and effectiveness.
• Meets compliance standards and completes regular audits.
• Assists with Service Awards program for the Plant.
• Provides data as requested from HR systems for internal and external reporting.
• Understands and models VPS (Value Added Production System) Principles and concepts of Standard Work.
• Adheres to 5S and Safety Standards and Principles.
• Performs other duties as assigned by management.
• Responsible for all hiring in the system for internal employees.
• Manage the HR Service Center, fielding internal employee inquiries.
• Address HR-related inquiries from employees.
• Handle significant systems work, requiring a technical mindset.
• Input information into SAP.
• Maintain a flexible schedule.
• Work in the office at a desk with a headset.
• Operate in a relaxed service center environment.
• Handle upset employees and manage conflicts effectively.
• Be very customer-oriented and eager to help others.

• BS degree in Business, Human Resources, or other closely applicable field of study or 4 years of work experience in a Human Resources role.

• 3 years communication skills both written and verbal as proven through work experience.
• 3 years computer skills in MS Excel, MS Word, and proven ability to learn new systems as proven through work experience.

• 2 years of experience in a customer service role.
• 2 years using and learning various computer software and systems.
• Work experience dealing with difficult and highly emotional situations.
• Experience managing confidential data.
• Ability to handle a high volume of associate calls daily while maintaining a positive attitude.
• Ability to work in a highly confidential, structured, and measurement-oriented environment.
• Basic knowledge of general human resources practices.

• Human Resources process experience preferred.
• SAP experience preferred.
• Bilingual: Spanish/English strongly preferred.

SWJ TECHNOLOGY and all of its subsidiaries (i.e., NGE EQUIPMENT and ProjectOne US) are Equal Opportunity Employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, disability status, protected veteran status, or any other characteristic protected by law.

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