Human Resources Operations Specialist at Meet

Position Summary: Meet's client is seeking a high-performing HR Operations Associate. This position will serve as an experienced background investigator, overseeing global pre-employment screenings and background investigations.

Key Responsibilities:

• Conduct interviews, retrieve records, conduct research, and prepare reports of investigations in compliance with federal standards and regulations.
• Compile clear and concise reports that assess employment suitability and security clearance eligibility.
• Perform impartial, fact-based pre-employment investigations, efficiently managing and delivering investigation reports within agreed deadlines.
• Identify information gaps and inconsistencies, strategizing effective ways to gather necessary data, including conducting remote candidate interviews.
• Execute criminal background checks and civil lawsuit verifications using public records.
• Organize and streamline the background check process with comprehensive lists.
• Maintain professional communication with clients and stakeholders, ensuring adherence to quality and timeliness metrics.

Requirements:

• Bachelor’s Degree or 4 years of relevant general experience.
• At least 3 years of experience in performing background investigations.
• Proficiency in HRIS systems (e.g., Workday, SAP, ServiceNow) and strong data management capabilities.
• Excellent project management skills with the ability to handle multiple priorities in a fast-paced environment.
• Experience in a customer-focused environment with an emphasis on service level agreements (SLAs) and continuous improvement.
• Knowledge of case management solutions, with ServiceNow experience preferred.
• Advanced technical skills in MS Office, Workday, and other relevant technologies.
• Ensuring timely follow-up and responses to inquiries (internal and external) within 24 hours.