Human Resources Manager| Mayo Civic Center - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview:

The Human Resource Manager will serve as a strategic business partner to the venue management employees. Responsible for building continuity and consistent human resource practices within all departments at the Mayo Civic Center.  Position will provide direction and support in the areas of employee relations, recruitment and onboarding, and performance management as needed.  The Human Resource Manager will further act as liaison to Corporate Human Resources to ensure regulatory and company policy compliance, leadership and implementation of other company initiatives.

This role will pay a salary of $60,000 to $65,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

 

This position will remain open until Dec 31, 2024.

Responsibilities:

• Coordinate with Corporate Talent Acquisition to post and hire all full time candidates (nonunion); participate in interviews, question generation, candidate tracking and making recommendations to Mayo Civic Center.
• Ensure timely posting and tracking of all union positions per Collective Bargaining Agreements
• Assist hiring managers with recruiting efforts as needed for part-time, seasonal, and/or hourly staff to maintain staffing levels
• Assist in the creation and update of job descriptions (in partnership with Corporate Human Resources for approvals) and annual review for ongoing accuracy and compliance
• Process, track and respond timely to background and drug screen requests in accordance with venue and company policies
• Organize and process new hire, change, and termination paperwork for full and part time employee personnel files
• Organize and partner with department managers to complete new hire orientation and provide new employees solid company knowledge, guidance on policies and access to Company handbook(s) and resources.
• Provide human resources representation and, along with General Manager represent company in interacting with local union agents; ensuring compliance with active collective bargaining agreements; responsible for oversight of grievance procedures
• Oversight of local Wellness Committee and will communicate corporate-driven health initiatives
• Acts as coordinator of Internship Program; partner with Corporate Talent Acquisition on company selection requirements and implement locally.
• Ensure facility compliance with personnel policies and procedures, local, state and federal laws and regulations
• Provide support to local finance team in compiling response to regulatory requests from state or federal agencies (i.e. Employee Earning Statements, Unemployment Compensation-ADP, and Employee Verifications) and attend hearings as necessary.
• In partnership with department manager, create, review and revise written warnings, suspensions and terminations for full and part time employees
• In partnership with Corporate Human Resources will review termination decisions for all employees at the Atlantic City Convention Center and Boardwalk Hall facilities
• Serve as primary local investigator and liaison with Corporate HR for regulatory charges (i.e. harassment / discrimination) as directed; complete internal investigations, gather data for all state or EEOC Investigations as requested by legal counsel
• Monitor and ensure compliance with Spectra policies, local, state, and federal employment laws and regulations (e.g. FLSA)
• Actively monitor work environment to ensure harmonious, compliant, inclusive, diverse and positive work environment by actively supporting and promoting department and company objectives.
• Provide HR direction to management with respect to performance and discipline.
• Coordinates and/or conducts exit interviews to determine reasons behind separation and propose solutions to reduce further turnover
• Responsible for guiding and answering employee questions on benefit process, carriers and provide staff resources to ensure coverage needs are met
• Conducts new manager/supervisor orientations on compliance issues, such as harassment and work related injuries.
• Work closely with department heads and managers to improve work relationships, build morale, increase productivity and retention
• Identify training needs/opportunities for facility and individual training/coaching needs
• Interface with Corporate Human Resources on regular basis providing venue update and discussing concerns/solutions.
• Oversee/Supervise onsite Human Resources staff

Qualifications:

• Bachelor’s Degree from accredited college or university (BA/BS) in human resources or related field.
• Minimum of 5-7 years of increasingly responsible Arena/Hotel/Convention Center or other entertainment industry experience required; prior supervisory responsibility preferred
• Experience working in a union environment preferred
• Certified as PHR, SPHR, SHRM-CP, or SHRM-SCP preferable
• Possess solid working knowledge of local, state, and federal employment laws and regulations
• Verifiable track record of displaying initiative and strong analytical and problem solving skills
• Effective interpersonal skills to establish and maintain effective relationships with customers, employees, manager’s, superiors and business contacts in a professional, timely and courteous manner
• Experience recruiting/hiring for diverse positions with emphasis on part-time or hourly positions
• Excellent oral, written, interpersonal, organizational and attention to detail skills required
• Demonstrated ability to adhere to strict standards of confidentiality, discretion and ethics
• Knowledge and experience in employment law practices (e.g. EEO, ADA, FMLA, DOL, OSHA, etc.);
• Proven independent professional capable of forming relationships with diverse groups of employees at all levels
• Proficient in MS Office, Excel, PowerPoint applications; and fluency in working in HRIS database systems (ADP preferred)
• Must be able to communicate clearly and concisely in the English language, both orally and in writing

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Intellectual/Social demands:

• While performing duties of this job, the employee is continuously asked to multi-task under time constraints and in moderate to high stress situations.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will frequently be in resource role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires frequent use of interpersonal skills including: ability to explain details to a variety of audiences; ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

• While performing duties of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers.  Employee will occasionally move about inside and outside various areas of the facility before/during /after events to interact with internal/external clients.  Employee must constantly communicate via telephone, email and in-person with others and exchange accurate information.  Employee may occasionally be required due to business demands and event operations to lift and/or move up to 25 pounds.

Work environment:

• The duties of this position are performed primarily in doors in an office environment.  The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.

 

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.