Human Resources Generalist - iPipeline

As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry’s largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience – from proposal to commission– so they can help better secure the financial futures of their clients.

At iPipeline, you’ll play a major role in helping us to provide best-in-class, transformative solutions. We’re passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion.

We’re proud that we’ve been recognized  as a repeat winner of various industry  awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we’ve built for our nearly 900 employees around the word is exceptional -- and we’ve created a place where our employees love to come to work, every single day.

Come join our team!

About iPipeline

Founded in 1995, iPipeline operates as  a business unit of Roper Technologies (Nasdaq:  ROP), a constituent of the Nasdaq 100, S&P 500®, and Fortune 1000® indices. iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK. We couple one of the most expansive digital and automated platforms with one of the industry’s largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows – from quote to commission – with seamless integration. Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry.  

iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status. We are committed to building a supportive and inclusive environment for all employees.

This is an office-based position.

We are looking for a Human Resources Generalist to join our team. In this role you will provide support to associates and managers on HR-related topics, assist in the development and implementation of HR initiatives and processes, ensure compliance with company policies and procedures. The ideal candidate will have an understanding of HR practices, strong communication and follow-up skills, the ability to take initiatives over the finish line, and work collaboratively in a fast-paced environment.

Key Responsibilities:

• Onboarding: Partnering with hiring managers on new associate onboarding plans.
• HR Metrics and Reporting: Analyzing HR data to identify trends and make informed decisions. This includes tracking metrics like turnover rates and associate engagement and satisfaction.
• Associate Engagement: Developing and implementing programs to boost associate engagement.
• Diversity and Inclusion: Supporting diversity and inclusion initiatives to create a more inclusive workplace environment.
• Compliance: Staying updated on changes in employment law and ensuring the company complies with all relevant regulations.
• Employee Relations: Serve as a point of contact for associate concerns and issues, ensuring timely and effective resolution.
• Performance Management: Assist in the development and implementation of performance management systems and processes.
• Manager Support – Supporting and guiding managers with associate’s issues/concerns/questions/performance concerns.    
• Training and Development: Coordinate and facilitate training programs for associates.
• Offboarding: Support managing the exit process for departing associates, including exit interviews and sharing separation information; following up with departing associates with questions.  
• Policy Implementation: Assist in the development and implementation of HR policies and procedures.
• Recruitment: Understanding hiring needs. Recruiting for open requisitions as needed.
• Confidentiality: Ability to handle confidential information with discretion.

• Education: Bachelor’s degree in Human Resources, Business Administration, or related field.
• Experience: Minimum of 3-5 years of HR Generalist experience.
• Certifications: PHR, SPHR, SHRM-CP, or SHRM-SCP certification a plus.

Skills

• Technical Skills:
• HRIS Proficiency: Experience with Human Resource Information Systems (HRIS) like UKG, Workday, SAP, or ADP.
• Microsoft Office: Advanced proficiency in Word, Excel, and PowerPoint.
• Knowledge of Employment Laws:
• Compliance: Understanding of federal, state, and local employment laws and regulations.
• Interpersonal Skills:
• Communication: Strong verbal and written communication skills.
• Conflict Resolution: Ability to mediate and resolve conflicts effectively.
• Organizational Skills:
• Multitasking: Ability to handle multiple tasks and projects simultaneously.
• Attention to Detail: Ensuring accuracy in all HR processes and documentation.
• Proactiveness: Anticipate the needs of leaders and the needs of the business.  
• Responsiveness: Responds to leaders and associates in a timely manner.
• Analytical Skills:
• Data Analysis: Ability to analyze HR metrics and make data-driven decisions.
• Problem-Solving Skills:
• Critical Thinking: Ability to think strategically and solve complex HR issues.
• Adaptability:
• Flexibility: Ability to adapt to changing business needs and work environments.