Human Resources Employee Services Manager - SF Municipal Transportation Agency (9172) - City and County of San Francisco

APPOINTMENT TYPE: Permanent Exempt - This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Application Opening Date: July 2, 2024

Application Filing Deadline: 11:59pm Pacific Time on Friday - July 19, 2024

Recruitment ID: PEX-9172-148918

Annual Salary: $129,974 and $165,958

Please Note: A resume and cover letter must be attached to the online application.

Position Description:

Under administrative direction, the Human Resources (HR) Employee Services Manager is responsible for four program areas for SFMTA Human Resources. 

1. Manages the Transit Operator (Job Class 9163) hiring process.
2. Manages the conviction history and background check process for all SFMTA job candidates.
3. Serves as the Custodian of Records for the SFMTA.
4. Coordinates HR related record requests including subpoenas and public record requests.

Examples of Important and Essential Duties:

• Manages the hiring process to fill 300 to 500 Transit Operator vacancies per year following all rules and policies set forth by the San Francisco Civil Service Commission. 
• Supervises HR staff in processing of personnel actions in accordance with Civil Service rules and procedures; prepares and processes a variety of forms and documents associated with HR processes, such as requisitions, transfers, post-referral, hiring, appointment, onboarding, and separations.
• Manages the conviction history and background check process for 500 plus candidates per year.  Supervises, trains and evaluates personnel engaged in taking and comparing fingerprints with computerized and manual fingerprint files; establishes work schedules and distributes workload to subordinates; develops written training guides for subordinates on topics such as new/revised document processing procedures and computer program operation and changes; supervises the operation of the Live Scan, electronic fingerprinting equipment and software.
• Supervises HR staff in the organization and tracking of fingerprint and related background information, exchanging data with authorized law enforcement agencies and screening files to eliminate obsolete records.
• The SFMTA HR Custodian of Records will be responsible for the security, storage, dissemination, and destruction of personnel records and will serve as the primary contact for such records.
• Supervises HR staff in the filing of personnel documents according to established departmental procedures by using chronological and alphabetical filing systems.
• Accepts subpoenas, summons and other legal documents and ensures that documentation/information is properly maintained and posted in a timely manner.
• Supervises HR staff in processing and scheduling appointments for medicals, fingerprinting, drug testing, employment verifications, and driver’s license renewals to ensure that employee’s records are completed and updated.
• Supervises HR staff in receiving, responding to, and processing of subpoenas, and public record requests (such as Sunshine, Brady, and City Attorney requests).
• Plans, assigns, supervises and inspects the clerical and office work of subordinate employees; reviews such work for completeness and conformance to existing procedures and instructions.
• Supervises, monitors and evaluates the activities of staff; establishes performance requirements and development targets; ensures that staff provides appropriate steps to improve performance, including coaching or training; and takes disciplinary action in accordance with Agency policies and procedures.
• Continuously reviews processes to determine if more efficient and effective practices are possible; ensures that directions are provided to staff in an easily understandable way when processes are changed.
• Prepares or directs the preparation of reports, memoranda, and correspondence; makes presentations to internal and external stakeholders.
• Assists in developing and implementing operational policies to ensure the efficient operation of the Agency.
• Performs other related duties as assigned.

Minimum Qualifications:

1. Possession of a baccalaureate degree from an accredited college or university AND
2. Three (3) years of experience in the areas of recruitment, examinations, classification and compensation, employee and/or labor relations, benefits administration or human resources operations.

Substitution:

Additional qualifying experience as described above may substitute for the required education on a year-for-year basis. One-year (2000 hours) will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.

Notes:

1. Additional requirements: Once appointed, the incumbent for this position will be required to pass background check with the Department of Justice (DOJ) in order to have access to the DOJ Database.

2.  Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

3.  One (1) year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.

Desirable Qualifications:

The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

• Experience processing and onboarding new hires.
• Experience supervising or managing units or teams.
• Experience updating employee records in systems or databases.
• Experience responding to complaints, protests or appeals related to personnel matters.
• Experience creating and/or maintaining personnel files.
• Experience ensuring compliance of applicable local, state and federal laws and regulations such as City Charter, Administrative codes, Civil Service Rules, Annual Salary Ordinance and Collective Bargaining Agreements affecting department operations.
• Knowledge of San Francisco’s Sunshine Ordinance Task Force or similar laws and policies that allow the public to request information and increase agency transparency and continue to maintain a high level of confidentiality.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Experience using HR Information Systems, and electronic spreadsheets to track complex personnel information.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Process:
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications.  Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

This recruitment may be utilized to fill similar positions in this classification at SFMTA.

For questions or inquiries, please contact: Michelle Serrano-Nacorda, Human Resources Analyst at michelle.serrano-nacorda@sfmta.com

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.