Human Resources Customer Service Agent - Rose International

Date Posted: 11/20/2024

Hiring Organization: Rose International

Position Number: 474656

Job Title: Human Resources Customer Service Agent

Job Location: Orlando, FL, USA, 32817

Work Model: Onsite

Shift: 9:00 AM-6:00 PM EST

Employment Type: Temp to Hire

Estimated Duration (In months): 7

Min Hourly Rate ($): 20.00

Max Hourly Rate ($): 20.00

Must Have Skills/Attributes: Customer Service, Data Analysis, Problem Management

***Only qualified Human Resources Customer Service Agent candidates located near the Orlando, FL area to be considered due to the position requiring an onsite presence***

Experience:

• Typically, these functions review to 2 to 5 years of relevant experience in a HR support or customer service role

• Excellent communication and interpersonal skills, with the ability to build rapport and trust

• Preferred experience with payroll process and knowledge of HR Policies and procedures

• Strong analytical and problem-solving skills, with the ability to think critically and independently

• Proficient in Microsoft Office Suite and related technologies

• Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment

• Spanish fluency preferred

This role provides front-line HR support and information to HR, managers, and employees on basic to complex HR topics with an emphasis on payroll. Tasks will include answering calls, responding to e-mails, listening to requests, retrieving information, relaying responses to customers via phone, fax, or e-mail using the available technology at their disposal and performing all administrative tasks associated with completion.

Key Responsibilities:

• These positions are expected to contribute to and deliver business processes with service excellence

• Answer calls, emails, and inquiries on a variety of HR topics, with a focus on payroll

• Research and retrieve information using company resources and case management systems

• Communicate clearly and concisely with diverse stakeholders via phone, email, and other channels

• Maintain accurate records of all customer interactions and transactions per HR policies

• Apply knowledge of HR procedures to independently solve problems and answer questions

• Proactively identify and propose solutions to improve customer satisfaction and operational efficiency

• Utilize decision-support tools to process HR transactions and analyze data

• Collaborate effectively with team members to foster a positive and productive environment

• Continuously learn and grow your HR knowledge and skills

Impacts:

• The role involves using decision-support tools to answer questions and/or process HR transactions, as well as solving problems that are sometimes unstructured and that may require reliance on conceptual thinking

• In addition, a broad knowledge of client products and services would be expected

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.