Human Resources Business Partner - North America/AU - Talent Systems

*This role will be open to Los Angeles locals only as you will be working a hybrid schedule out of our HQ in Koreatown*

Company Overview:

Talent Systems, LLC is the leading technology solution provider for casting and auditioning to the entertainment industry. Casting directors and agents worldwide use Talent Systems' portfolio of products to source and manage talent across film, television, commercials, theater, and digital projects, powering an unparalleled, global casting software ecosystem.

We are headquartered in Los Angeles and operate in the US, Canada, Mexico, UK, Australia, and India. Our portfolio brands include Casting Networks, Spotlight, Cast It Systems, Staff Me Up, Tagmin, Casting Frontier, and Cast It Reach.

Team Overview:

The Human Resources department at Talent Systems operates as a dynamic shared services team, dedicated to fostering a performance culture that catalyzes business progress through shared core values. Our mission is to infuse these values into every facet of the organization, creating a unified and purpose-driven workforce. Our programs and systems are thoughtfully designed to promote inclusivity, engagement, and a sense of ownership. This commitment to a strong, value-aligned culture is the driving force behind our ability to innovate, excel, and deliver exceptional results that propel the organization forward.

Job Purpose: Responsible for supporting and evangelizing the global HR initiatives for the North America region, which includes employees in the US, Canada, Australia, and Mexico.  Working with the global team to ensure consistency and cohesion. Reporting to the SVP of Human Resources and collaborating heavily with the global HR team, they will ensure the integrity of the HR programs and processes while providing the needed guidance, training and support to the individual teams in their region.

Duties & Responsibilities:  

Business Partner to Regional Management 

• Partner with local Management Team Leads to ensure compliance with Global and Regional HR policies and best practices
• Have regular check-ins with Managers to surface team or individual issues and ensure new hires are being integrated successfully
• Integrate into Management and other key team meetings to provide guidance and help problem solve
• Act as trainer and support for Managers on performance management best practices. Provide coaching and guidance for Annual alignment discussions, Introductory reviews, Semi Annual Performance Evaluations and other processes required by the Company, evangelizing the global Matrix and Framework to ensure fairness and consistency in rewards, recognition and growth opportunities
• Assist managers in interpreting and applying HR policies and procedures to ensure fair and consistent management practices, recognizing and removing unconscious bias at every level.

Employee Lifecycle Administration

• Manage the local onboarding process and ensure new hires are effectively integrated into the company
• Conduct new hire orientation for Regional hires
• Record/request all employee changes (manager, title or department changes, pay rises, promotions, terminations) in tracker for the Sr HR Generalist to execute
• Process 90 day probationary letters as applicable
• Process and file all necessary paperwork/forms as it relates to onboarding (including right to work process, benefits enrollment, etc) and offboarding
• Ensure time off requests are entered into our HRIS system properly and in a timely manner
• Liaise with Finance to ensure payroll trackers are updated to ensure any necessary adjustments are captured

Employee Relations

• Act as the first point of contact for employee issues, complaints, grievances and requests, providing guidance and support to resolve concerns.
• Conduct investigations into employee grievances, disciplinary matters, and other workplace conflicts, ensuring a fair and consistent approach in line with global and regional company policies and regional legal requirements.
• Manage performance related conversations, disciplinary actions and corresponding dismissals or redundancies in conjunction with Global HR guidance and local statutory guidelines/labor laws

Training and Development

• Identify training needs for teams and individuals in conjunction with managers, and coordinate with the central HR team to arrange necessary training and development programs consistent with the global professional development program
• Support the delivery of training sessions on HR policies, leadership skills, and legal compliance as required.

Compliance and Risk Management

• Partner with local employment law resources and global team to ensure all HR practices within the region comply with legal and regulatory requirements.
• Assist in the development and implementation of regional HR policies and procedures, adapting central HR guidelines to regional specifics as necessary.

Employee Engagement/Culture

• Implement and support initiatives to drive employee engagement and foster a positive work environment.
• Work with the central HR team to develop strategies to improve employee satisfaction and retention.
• Offer resources and support to employees seeking help (mental health resources, worklife balance issues, personal issues which may affect their work, performance, attendance, etc.)

Recruiting

• Ensure integrity of the recruiting process regionally, aligning with Global philosophies and practices
• Strategize with hiring managers to define job requirements, screen candidates, and coordinate interviews.
• Assist in the Development of job accountabilities, challenge assignments, and postings
• Partner with external recruiter(s)
• Conduct HR interviews/screens

Payroll and Benefits

• Manage Regional benefits administration
• Provide Regional payroll processing support for Accounting

Miscellaneous

• Ad hoc projects as assigned by the global SVP of HR and Regional MD

Skills, Qualifications, & Attributes: 

• 5-7 years or equivalent relevant experience and demonstrated success in an HR Business Partner or Generalist capacity, preferably in a start up environment
• 3-5  years (or equivalent) in an management capacity or demonstrated expertise in management principals, tools and best practices
• Proficiency in local compliance and regulatory laws with an understanding of how to integrate into policy administration
• Experience with a remote, hybrid work culture
• Very high level of attention to detail in: administration of systems, reporting and employee data administration
• Execution Excellence: Demonstrated ability to execute HR plans effectively, ensuring alignment with long-term business goals and core values.
• Cross-Cultural Competence: Ability to understand and bridge cultural differences, ensuring that HR practices align with local customs while maintaining global standards.
• Strategic HR Leadership: Capable of developing and implementing HR strategies that support the company's vision, especially in fostering a non-siloed, collaborative environment.
• Change Management: Skilled in managing and leading change, helping employees navigate through uncertainty and adapting HR strategies as needed.
• Adaptable: Ability to innovate and implement progressive HR solutions to meet evolving business needs.
• Collaborative: Excellent at communicating clearly and openly across all levels of the organization to promote collaboration and information sharing. Proven track record in fostering teamwork within and across departments to champion each other's success.
• Continuous Improvement: Committed to seeking out opportunities for improvement, driving excellence in HR processes and initiatives.
• Growth-Focused HR Development: Adept at identifying talent and leadership development opportunities that align with the company's growth mindset.
• Problem-Solving Abilities: Strong analytical skills to effectively solve complex issues, transforming potential roadblocks into opportunities for improvement.
• Customer-Centric: Dedicated to providing HR services that promote employee well being, support and satisfaction while ensuring that every initiative also aligns with and contributes to the robust health of our business.
• SHRM, HRCI, or other certifications are a plus!

Availability: This role requires two-three days in the office. 

Benefits:

• Company Wide Bonus Plan
• 401(k) with company match
• Comprehensive medical/dental/vision/mental health benefits program 
• Paid Parental Leave/Baby Bonding
• EAP Program & Well-Being Offerings
• Flexible PTO 
• Lunch & Parking provided! 

Inclusion at Talent Systems: 

At Talent Systems we are committed to attracting diverse talent that represents the society we live in and the diversity of our customers. We aim to be inclusive of all staff regardless of age, sexuality, socio-economic background, disability, ethnicity, gender, religion, or beliefs. We are committed to building a culture of belonging and this is reflected in our policies, practices, active internal employee-led network and supported by our executive leadership team. 

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