Human Resources Business Partner - Quatrro HR Services

Are you an inspired HR enthusiast seeking to shape and contribute to team success? Quatrro Business Support Services is seeking a transformational HR Business Partner to join our not-for-profit team. This hands-on role involves supporting all internal operations and managing external client priorities, requiring proven expertise in various HR management areas such as talent acquisition, employee relations, performance management, and compliance. This is a remote role that requires client site visits and onsite support in the Chicago area. If you're ready to roll up your sleeves and make a difference, apply now!

Responsibilities:  

Management 

• Support all HR functions effectively.
• Mentor generalist performance and provide feedback.
• Manage and resolve escalated generalist and client issues.
• Address escalated employee questions promptly.
• Partner with AVP of HR Client Services and HR Directors for talent strategy, recruiting, retention, and succession planning.
• Lead research, implementation, and enforcement of policies to ensure compliance with changing laws.
• Create cross-training opportunities for HR-NFP team members across clients.
• Assist in creating learning and development programs for internal team growth.

Operations: 

• Serve as Project Manager for Trello project management tool, ensuring efficient and effective utilization and timely completion of work.
• Manage client email flow, daily administrative workflow, systems, and reporting for client sites.
• Lead proactive internal audits of client files to ensure best practices.
• Oversee quality assurance of offer letters.

 Client Facing and Advisory: 

•  Lead "Service Management" for all clients and existing clients
  • Prepare client-facing communications (e.g., quarterly newsletters).
  • Lead the onboarding process for new clients to ensure thorough and uniform onboarding.
  • Determine and enforce appropriate service level agreements for each client.
• Initiate and conduct employee disciplinary meetings, terminations, and investigations.
• Serve as HR steward of best practices and employment law, including navigating complexities of union interaction.

Generalist:  

• Serve as a generalist as needed.
• Support talent acquisition, including interviewing, hiring, and collaborating with Talent Acquisition to understand required skills and competencies.
• Manage various HR tasks, such as conducting background checks, verifications, and I-9 validation, administering leaves and benefits, leading annual open enrollments and investigations, and updating HRIS with status and compensation changes.
• Interpret Collective Bargaining Agreement (CBA) and handbook policies.

Qualifications: 

Required:

• 5 years of HR experience required, including talent acquisition, benefits administration, and talent management.
• Bachelor's degree in HR, business administration, or a related field.
• Experience working with HRIS systems

Preferred:

• A minimum of 1 year of HR generalist experience in a fast-paced, high-growth consulting firm managing diverse client portfolios.
• Experience in K-12 education HR support.
• Experience with the Illinois Department of Child and Family Services, the Illinois Department of Human Resources, SAMHSA, EEO, and funding reporting and audits.
• SHRM-CP/SHRM-SCP/PHR/SPHR certification.
• Experience with collective bargaining agreements and union settings. 

About Quatrro:

Quatrro Business Support Services provides crucial back-office support to diverse industries, including Automotive, Grocery/Food Distributors, Healthcare, Hospitality, Manufacturing, Not-For-Profit, Restaurant/Retail, and Technology. Committed to delivering best-in-class performance, Quatrro specializes in Finance & Accounting Services, Human Resources and Technology needs. Quatrro is dedicated to facilitating operational excellence for client organizations. 

Quatrro Business Support Solutions is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran, or other legally protected status by state or federal law.

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