Human Resource Associate - ExtensisHR

Who We Are:

ExtensisHR, one of the largest Professional Employer Organizations (PEOs) in the U.S. with client employees in all fifty states, is looking for talented people to join our team. If you want to contribute your talents, make a bigger impact, and be part of the growing PEO & HRO  industry, we are interested in talking to you. Our renowned industry leadership in customer service starts with our people. You can contribute to delivering on our brand promise of helping organizations succeed through our people-first approach in solving customer’s ever-evolving HR needs. Our HR offerings include personalized services for HR, employee benefits, payroll and taxes, employer risk, compliance, and employee management. Today, we manage over $3 billion in employment-related costs annually—and we are growing every day.

For more information about the company visit www.ExtensisHR.com.

Who You Are:

The ExtensisHR Human Resources Associate is the first point of contact for our constantly growing client list and their employees. The HRA is the key component of our Employee Solution Center where our client’s employees can call in for all things related to HR, Benefits, Payroll, and more. This person will handle calls, emails, and a live chat in order to provide the high-end customer service our clients have come to expect.

The Employee Solution Center is a high energy, enthusiastic, team that handles annual projects such as a Benefit Open Enrollment and Renewal by creating a collaborative team environment that is not only effective but extremely fun. Themed team events celebrated individual and team success, as well as consistent communication creates an environment that is a huge part of why ExtensisHR is has been named one of the Top Places to Work in New Jersey each of the last 2 years.

Why You!

The ExtensisHR Human Resources Associate is a great way to kickstart a career in HR. The role gives the employee the ability to identify what avenue they would like to take their HR career down by providing experience in such areas as Benefits, Payroll, Labor Laws, Compliance, Employee Relations and much more.

The ExtensisHR Milestone Program is a great way to develop, strengthen your skills and EARN A HIGHER COMPENSATION… Throughout the first 24 months of employment within the Employee Solution Center you will have the opportunity to increase your salary and be eligible for promotion upon a completion of tests and certifications at each of the 3/9/12/15/18 and 24 month check in. These certifications are covered in cost by ExtensisHR and are a great way to launch a long and successful career in Human Resources.

What You'll Do:

Human Resources Customer Service

• Function as the initial point of contact for inquires from clients’ worksite administrators and employees via telephone, email, live-chat and facsimile
• Field and resolve all relevant client worksite administrators and employee inquiries.
• Assist employees with payroll, benefits and policy-related questions.
• Upon request, guide employees in accessing tools and resources on the Client Portal.
• Concierge solutions from other departments when said department does not have a client facing role.
• Respond to various governmental agency inquiries and escalate matters accordingly.
• Escalate matters to internal departments and the HRA Manager as needed, including but not limited to matters of employee relations, employee complaints, and termination guidance.
• Resolve employee questions in accessing electronic paystubs and answering basic questions.
• Field employee verifications according to Extensis standard operating procedures.

 Benefits Coordination

• Service client and employee benefit inquiries. Identify client’s respective benefit documents and provide insight and guidance to clients and employees.
• Support internal departments with communications, certificates and other client requests.
• Assist with Open Enrollment processes and annual FSA enrollment programs.
• Handle basic inquiries about 401K enrollment and changes.

Payroll Coordination

• Assist clients and employees with payroll related questions.
• Respond to any client questions or issues related to payroll access and processing
• Handle basic inquiries about direct deposit, pay history, updating W-4 information and W-2 retrieval

 Documentation

• Participate in building library of templates, forms, FAQs, standard email responses, and process and procedures that increase efficiency and service quality for our clients.
• Document client interactions as “Cases” in ClientSpace.
• Make effective use of company systems including Microsoft Office and various Company tools and software.

What You Bring:

Education

• BA or BS degree required.

Work Experience

• Experience in HR or Benefits preferred.
• Experience in fast paced customer service environment required.

Competencies

• Excellent communicator in writing and verbally in formal and informal business settings.
• Effective in customer handling skills.
• Client service and problem solving orientation.
• Team player, results-focused, strong work ethic.
• High ethical standards.

Responsibilities and requirements are subject to change based on business needs.

What We Offer:

At ExtensisHR, we recognize there are many factors that influence your overall satisfaction both at work, and in your personal life.  Under our You, Supported program, we provide a perfect mixture of compensation, benefits, company culture, and resources to our employees that help you reach a happier, more balanced life. Some of these offerings include:

• Competitive compensation to reward you for your hard work every day.
• Progressive Paid-Time Off Program for you to enjoy time out of the office, including time off for volunteering and life events.
• Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle available from day one.
• Student Loan Assistance Program where ExtensisHR contributes toward your student loans. 
• Pretax Spending Accounts to ease taxes on health and dependent care expenses.
• Extensive professional development programs to help you get to where you want to go in your career.
• Discounts in retail and entertainment.
• A social and community outreach committee that promotes a fun inclusive culture through in-office events and networking opportunities.
• Complimentary coffee and snacks to keep you fueled and productive throughout the day.

ExtensisHR is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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