HubSpot CRM Specialist at DSS, Inc.

HubSpot CRM Specialist

The CRM Specialist is primary responsibility is to oversee and maintain the company's CRM system (HubSpot) in coordination with the marketing and sales teams. In this role, you will be relied upon to improve existing processes and deploy new ones to improve corporate KPIs and influence growth.

Are you self-motivated? Want to have a direct impact on our business processes? Are you a team player that can add their own perspective to an existing dynamic? Well then, keep reading.

This position is located in Juno Beach Florida. Hybrid and Remote options available. Local candidates will be required to work a hybrid schedule.

What you will do:

• Use your extensive knowledge of HubSpot’s configuration and technical/functional capabilities to maintain and evolve a CRM that bolsters the company’s business.
• Build and manage dashboards, layouts, reports, process automation, and other configurable interface parts to supply users with optimized data to support smart decisions.
• Maintain data integrity, security, and best practices to maintain a CRM that is a reliable source of data for the business
• Collaborate with Communications Manager on email marketing program development and execution, including segmentation, testing, and deployment, and continually evaluate these for improvements.

You have:

• 3+ years of experience as a HubSpot administrator
• Have certifications for HubSpot Sales, HubSpot Marketing Software, and Service Hub.
• The expertise to design and implement complex system processes and designs specifically demonstrating the ability to create custom elements like custom objects, workflows, and views, indicating an intermediate level of proficiency in CRM administration or development.
• Strong skill in project creation and management, including intake of tasks, prioritization, and successful delivery with communication and training.
• A self-motivated, entrepreneurial spirit.

Other Duties: Other reasonable duties, as assigned

SECURITY AND PRIVACY DUTIES AND RESPONSIBILITIES

• Individuals working for DSS will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make reasonable accommodation as needed.

Skills:

• Required HubSpot Knowledge
  • Workflow Automation
  • Database Hygiene
  • Segmentation Targeting
  • A/B Testing
  • Email & Landing Page Design
  • HTML and CSS Knowledge
  • Lead Nurturing / Scoring
• Required:
  • 3+ years in Marketing, or related field is required.
  • Working knowledge of Microsoft Office and web content management systems experience
  • Ability to navigate a high-volume, fast-paced environment
  • Strong presentation and communication skills, and the ability to rally and influence to get things done
  • Good organizational, planning, and coordination skills
  • Ability to multi-task and re-prioritize as needed
  • Desire to take full ownership of assigned projects and can work independently
  • Possesses a sense of urgency; is self-motivated and detail-minded
  • Strong interpersonal skills and ability to build collaborative relationships
  • Proactive approach in resolving problems and issues
• Desired:
  • Digital Marketing experience – paid advertising, paid social media (Linked-In)

Education / Experience:

• Required:
  • Bachelor’s or Associates degree; equivalent combinations of work experience and\or education will be considered.
• Desired:
  • Any additional applicable training or advanced education

Certification(s), Licenses:

• Required:
  • n/a
• Desired:
  • HubSpot Sales,
  • HubSpot Marketing Software
  • Service Hub

Years of experience in a similar role:

• Required:
  • 3+ years as a HubSpot Specialist or similar role
• Desired:
  • Any additional applicable experience

PHYSICAL DEMANDS (per observation of incumbents in this position):

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you need an accommodation seeking employment with DSS, Inc., please email jobs@dssinc.com or call (561) 284-7373. Accommodations are made on a case-by-case basis.