HSS Orthopedics Now - Office Manager (Hybrid) - Hospital for Special Surgery
New York, NY 10021
About the Job
How you move is why we’re here. ®
Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize
the abundant opportunities for growth and success.
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Office Manager, HSS Orthopedics Now
Hybrid
Full-Time on Site
Overview:
HSS Orthopedics Now provides access to care within 72-hours for patients with an undiagnosed injury or sudden onset of pain to receive an initial diagnosis and treatment; if appropriate, patients are then referred to the right level of care at the right time.
Reporting to the Director of Program Development and Clinical Innovation within Ambulatory Services, the Office Manager for HSS Orthopedics Now is part of an administrative team supporting the program’s advanced practice providers across multiple locations. Our Office Managers follow-up on each patient to coordinate and schedule the next step(s) of their treatment plan within the HSS ecosystem, preventing patients from having to navigate the healthcare system on their own.
Given the extended hours, multiple locations, and immediate access goals that are unique to this program, Office Managers are required to use their independent judgement based on the patient and provider needs of the program. This position is primarily an in-person role with the flexibility to work from home based on proven productivity levels.
Responsibilities:
Patient Management (67%)
- Pre-appointment preparations to help expedite visits and help redirect inappropriate patients as necessary
- Coordinate and directly schedule patient referrals to MDs, PT, Advanced Imaging Services
- Complete MRI authorizations for patients obtaining images at non-HSS facilities
- Screen incoming messages from patients and internal departments
- Obtain results and upload to patient’s chart for follow-up provider review
Provider and Program Administrative Support (33%)
- Monitor and track patient referral patterns to ensure next appointments are scheduled
- Manage timekeeping and assist with provider vacation coverage to ensure session coverage
- Data gathering and analysis to support program leadership
- Monitor patient satisfaction scores, and escalate as appropriate
- Confirm final radiology imaging reports are reviewed by providers and encounters are closed
- Associate’s degree required, Bachelor’s degree highly desirable. 5-7 years physician office experience may be considered in lieu of education.
- Self-motivated, detail-oriented, and pragmatic; continuously seeking professional growth opportunities
- Strong organizational and problem-solving skills, with ability to derive practical solutions independently in a fast-paced environment; escalating issues appropriately when needed
- Must follow through with assignments to completion, going above and beyond for critical tasks and for patient care needs
- Adherence to patient privacy and HIPAA protection of data, information per HSS policies
- Strong computer and internet skills including proficiency with Microsoft Office products
- Superior communication and customer service skills
Desired Qualifications/Skills:
- Epic EMR experience
- Familiarity with medical terminology and medical billing/insurance is helpful; the ability to learn and apply new information quickly