HRC Business Support - A&I Avenues

Purpose of Position- Provides support to the Case Management department and Human Rights Committee (HRC). Supports the administrative needs including implementing, maintaining, performing, improving, reporting. Independently completes various deliverables for Case Managers, Case Management Supervisors, Program Managers, Assistant Directors, Directors, or other stakeholders. Acts as the point person for key business deliverables to ensure regulatory compliance as well as accuracy, consistency, and completeness of information. Provides technical assistance to and interaction with a variety of stakeholders, in collaboration with Case Management team, to assist in effective output and understanding. Maintains a high level of knowledge of business administrative processes and functions of their role, and supports a team culture of high customer service. Assists with special projects, documentation, record keeping, and compliance with state regulations.

Essential Duties/Responsibilities

· Maintains solid understanding of the business support needs for Case Management’s Human Rights Committee (HRC) and Case Managers.

· Monitors data and reports outcomes monthly to internal and external affiliates

· Ensures data tracking is complete, accurate, and within regulatory compliance of The Department of Health Care Policy and Financing.

· Makes sure all tasks/processes are documented using established format (training guides)

· Supports business team cross training efforts, provides back up and shares team workload

· Monitors completion of business support tasks/processes per deliverable timelines

· Designs and maintains spreadsheets, queries, or reports as required for key performance indicators

· Supports with program audits

· May be responsible for completion of state required contract deliverables, as directed by Program Manager. May be required to submit billable time to state for activities.

· Ensures understanding of relevant policies, practices, and processes

· Fulfills document management activities and supports data integrity efforts in all data systems.

· Supports department supervisor(s)/manager in planning, delegating, and completing special projects, as necessary.

· Various projects or clerical duties, as needed.

· Schedule and host monthly Human Rights Committee meeting; one Monday per month, virtually from 4-7pm.

Job Qualifications

Knowledge, Skill, and Ability: · Effective written and verbal communication skills with individuals and groups at all professional levels. · Demonstrated organizational and time management skills. · Ability to work independently and prioritize tasks/goals for self. · Ability to work effectively with various technologies including Microsoft processing software, internet-based databases, etc. · Intermediate to advanced knowledge of Excel. · Demonstrated attention to detail. · Effective and creative negotiator and problem solver. · Ability to develop a general, working knowledge of the program to evaluate quality. · Ability to communicate professionally with internal and external partners.

Training/Education: · High School diploma required.

Experience: · Experience in field of intellectual/developmental disabilities or delays preferred. · Two years’ experience with Microsoft Office required.

Working

Environment/Physical Activities · Effective with shifting roles, responsibilities, and expectations in a changing environment. · Ability to work effectively under the pressure of deadlines. · Ability to work autonomously while remote.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. This is an hourly, non-exempt position and it is expected that all duties can be completed in a 40-hour work week. Overtime may not be worked without prior authorization and justification of work demands outside of published agency workflow-related time to task norms.