HR Specialist - Quality Control - PAR - Federal at Golden Key Group

The HR Specialist (Quality Control – PAR) applies advanced skills and functional experience in processing a full range of Federal Personnel Actions necessary to appoint, separate, or make other personnel changes. 

• Processes personnel actions related to the Federal Employees Lifecycle from appointment to retirement.
• Demonstrates a high level of knowledge of the personnel data rules and regulations in addition to technology.
• Reviews and analyzes the processing of a variety of Federal personnel actions to assure accuracy, timeliness, and identify trends focusing on the delivery to achieve the defined Service Level Agreements.
• Evaluates operations to identify continuous improvement opportunities and communicates these expectations to the PP&B Staff.
• Other duties as assigned.

• Public Trust Clearance.
• Eight (8) years Federal HR Personnel Processing Experience.
• Three (3) years of operational service center experience.
• Expert knowledge of Federal HR policies, rules and regulations, including GPPA.
• Experience processing complex PARs.
• Experience with Federal HR systems such as HRConnect, NFC, and eOPF.
• Experience in quality control and process improvement activities.
• Strong interpersonal skills.
• Strong written and oral communication skills.
• Strong mentoring skills.
• Influential in promoting the customer perspective, and focused on improving the customer experience.
• Problem solving skills, ability to analyze any service issue and resolve expediently.
• Self-motivated, self-directed, persistent and detail oriented.

• Bachelors’ degree desired.
• Experience with PeopleSoft HCM.
• Shared services experience.

None Noted