HR Service Center Representative - GTT, LLC

Framingham, MA 01701

HR Service Center Representative - Junior

Job Description:

The HR Service Representative serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR XPRESS regarding Leaves of Absence.
They will provide information regarding company-specific HR policies and/or procedures, while complying with the company, State, and Federal guidelines.
Inquiries and processing include, but are not limited to, time off needed for medical or personal reasons, pay during a leave including coordination with state disability and family leave, and potential job protection.
HR Service Center Representative will develop a working knowledge of HR policies and procedures through administrative processing and responding to phone inquiries, which are documented in the case management system.

Job Responsibilities:

Responds to inquiries including, but not limited to, HR policies and procedures, and leaves of absence through multiple modes of contact (phones, emails, dashboard reports).
Ensure all Associate interactions are conducted in a professional and confidential manner while exhibiting an excellent level of customer service and empathy.
HR Service Center Representative assists Associates and Managers navigate the leave of absence process.
Document summary details of calls and processing in the case management system (Service Now).
Escalates/partners on complex issues as required.
Complies with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA, and legislative Sick Policies.
Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
Cross-trains to support business needs.
Performs accurate and timely administration of unpaid medical leaves and non-FMLA personal leaves, using dashboard reports to capture workload.
Performs special projects as assigned.
Primary contact for HR Regional Office and Distribution Center HR administrators.

Job Requirement:

High School Diploma or equivalent experience
Bachelors preferred
1-2 years of related experience preferred
Must be comfortable taking a high volume of incoming phone calls while simultaneously documenting a summary of the conversation
Ability to multi-task and work in a fast-paced environment
Strong communication, organizational, and interpersonal skills
Exceptional customer service and follow-through skills
Expresses empathy during difficult situations
Ability to maintain confidentiality and apply privacy requirements.
Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
Knowledge of HR policies, procedures, and systems
Experience with handling difficult callers/situations
Experience working on a team, and remaining flexible
Knowledge retention and recall
Self-sufficient utilization of resources
Ability to work under pressure

Benefits:

About The Company:

Our client is a Fortune 500 company and the leading off-price apparel and home fashion retailer in the U.S. and worldwide. At the end of 2020, the Company had more than 4,500 stores in nine countries, four e-commerce sites, and approximately 320,000 Associates. With offices, stores, and distribution centers around the world, there is a breadth of opportunities with this company.
The company strives for an inclusive workplace where they value their diversity of thought, background, and experience; and are engaged with the mission to provide value to our customers. They remain committed to acting as a responsible corporate citizen by investing in their employees and their communities, being mindful of their impact on the environment, and operating their businesses ethically.

#gttnonit
#LI-GTT

Source : GTT, LLC