HR Representative - TÜV SÜD America

Why Work for TÜV SÜD?

TÜV SÜD is the trusted partner of choice for safety, security and sustainability solutions. Our community of experts is passionate about technology and united by the belief that technology should better people’s lives. We work alongside our customers to anticipate and capitalize on technological developments.

We specialize in testing, certification, auditing, and advisory services for different industries. By choosing to join TÜV SÜD, you are choosing to join a team of global experts committed to add value to customers and partners by enabling market access and managing risks.

Job Summary

• The Human Resources Representative role has a focus on Employee Relations.  As an integral member of the Employee Relations team, the role requires the ability to build and maintain effective relationships, identify problems and solutions, and seek opportunities to continuously improve.
• The role is responsible for responding to employee and manager inquiries and questions, connecting them with information and providing direction on HR processes and services throughout the employment lifecycle.
• This Full Time role has a hybrid work schedule option of 2 days remote and 3 days on site at our TÜV SÜD America, Inc. Wakefield, MA Headquarters.
• The  Human Resources Representative  will be responsible for executing processes, communications and services for a defined population. Working with managers to solve people and workplace issues, promoting a positive workplace environment through consistent and objective communications between employees and managers.
• The role advises managers and employees with the interpretation of policies and implements best practices. 
• Utilizing their expertise in technical and government regulatory aspects of employment to advise regarding hiring, termination, performance management, total rewards, etc. Effectively collect, analyze, summarize data and trends and make recommendations for policy and/or program improvements and changes based on data.
• Coaching managers and employees through the performance management process.  Working with managers to enhance and improve their interpersonal skills.  Managing employee relations issues (e.g., investigating employee and/or manager complaints regarding conduct, performance, or policy adherence, facilitating communications between employees and/or manager, etc.)
• Communicating the Company’s (local and global) policies, programs, and initiatives through HR program advocacy (e.g., communicating the business value of HR initiatives, managing HR program roll out to minimize business disruption, etc ).
• Partnering with the business and colleagues on key initiatives (e.g., workforce planning,  succession planning, etc.) and HR-specific communications (e.g., employee handbook, company codes of conduct, workforce changes, etc.)
• The Human Resources Representative role requires a high level of accuracy, timeliness and proactivity with a predisposition for solving problems and figuring out the best way to do things, with the goal of delivering a best-in-class experience for employees and management.

What makes you a great fit:

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to act with integrity, professionalism, and confidentiality.
• Excellent verbal and written communication skills.
• Ability to establish and maintain effective relationships with internal customers and colleagues.
• Excellent organizational skills, attention to detail and accuracy
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks, meet deadlines and adapt to a fluid environment
• Proficient with Microsoft Office Suite, with advanced understanding of Excel
• Ability to quickly learn the organization’s HRIS systems. (SAP/ADP WFN/Success Factors)
• Strong interpersonal skills with a customer service focus.
• Able to successfully operate within a matrixed structure and work as part of a global team.
• Ability to work effectively, efficiently and strive for continuous improvement.

EDUCATION:

• High school diploma or equivalent required.
• Bachelor’s degree in Business Administration, Human Resources, or related field preferred

EXPERIENCE:

• 5 years of professional human resources experience, in a matrix environment, desired
• 2 – 4  years of experience as HR generalist and/or hands-on HR administration.
• Working knowledge of applicable U.S. laws and regulations related to the HR function (EEO, FMLA,  ADA, Title VII, FLSA, HIPPA etc.);
• Human Resources Certification (PHR/SHRM-CP/CCP) designation, desirable

Equal Opportunity Employer – Disability and Veteran

TÜV SÜD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.

For more information on applicable equal employment regulations, please refer to the following: Labor Law Posters