HR Helpdesk at Tata Consultancy Services

The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties’ basis the procedures defined, instructions provided and the knowledge base available.  These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. These queries should be managed in the specified time and with mandated level of accuracy with focus on first time closure.

• Experience in HR Helpdesk - Preferred
• Good understanding of HR Systems Workday and case management tools like ServiceNow (preferred)
• The HR Call Center Representative 3 ensures efficiency of service center operations, technology and transaction processes.
• Coordinates services with the human resource information systems, human resource program managers and technology specialists.
• Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects.
• Regularly exercises discretion and judgment prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.
• Establishes standards and procedures for handling employee questions, transactions and administration of human resource programs.