HR Customer Service Representative - Sparks Group

Job Summary/Company: Are you seeking an opportunity to work for a dynamic company that offers work from home flexibility? Are you local to the Norfolk/Virginia Beach area? We are seeking a talented individual who is tech. savvy, adaptable, and has experience as an HR Administrator or HR Assistant. If this sounds like you, apply NOW! 


Responsibilities:

• Delivers service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of customer satisfaction.
• Provides real-time, accurate and comprehensive responses to telephone and written inquiries regarding general HR-related issues, policies, procedures, and processes.
• Escalate complex issues, where applicable.
• Processes employee related transactions accurately based on research, employee-specific information and process guidelines.
• Maintains appropriate documentation and record of HR-related cases in HR Help Desk.

Qualifications/Background Profile:

• Bachelor's Degree Preferred
• Bachelor's or Associate Degree requires 1 or more yard of HR and/or customer support experience.
• No degree requires 3 or more years of HR and/or customer support experience.
• Basic Knowledge or HR Solutions.

------------------------------------------------------------------

This job is Hybrid Remote.

Download the Sparks Group mobile app from Apple App Store or Google Play.

------------------------------------------------------------------

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.