HR Call Center Representative - 4 Corner Resources

Candidates must reside in the Orlando, FL area.

4 Corner Resources has an immediate opening for a Hybrid HR Call Center Representative based in Orlando, FL. This is an excellent foot-in-the-door opportunity to join one of Florida’s biggest names in healthcare!

This role is slated for a 6-month contract with an opportunity for extension or permanency.

HR Call Center Representative Responsibilities:

• This individual will be responsible for managing companywide communication and handling internal HR conflict by providing resolutions via phone and email.
• Ability to handle a high volume of inquiries and quickly analyze customer concerns within defined time limits.
• Severe as the first point of contact for any internal/external inquiries and provide accurate information.
• Deliver exceptional customer service to any individual.
• Work cross-functionally with other internal departments to resolve any customer concerns.
• Answer HR-related questions that may involve verification of employment, benefits, etc.
• Ability to remain calm under pressure.
• Focus on one call resolutions and minimal hand-offs/escalations.
• Opens cases, logs calls into an internal tracking system, and provides accurate notation.
• Teaches and guides employees through all required steps for any HR related inquiries.
• Ensures employee privacy and confidentiality regarding any personal information.

• Experience in the healthcare industry preferred.
• Experience in Human Resources functions such as payroll, benefits, time and attendance, HRIS services organization preferred.
• Ability to type 50+ words per minute with excellent spelling, punctuation, grammar, and oral and written communication.

• Associates degree with 4 years related experience OR....
• Bachelors degree with 2 year of experience.

• $19.00-$21.00/hr

• Monday – Friday, Daytime Hours

• Opportunity for growth with a large respectable client
• Future opportunities within the HR field
• Hybrid work, 2 days remote, 3 days onsite