HR Business Partner - HR Services Group

Job Summary:

We are seeking a dynamic and bilingual HR Business Partner to support our growing workforce of 800 field employees. The ideal candidate will be both tactical and strategic, playing a key role in employee relations, talent management, and driving HR initiatives. You will partner with operational leaders to ensure HR practices align with business objectives while fostering a positive work environment. This role requires a strong focus on employee relations, compliance, and proactive problem-solving, especially in a blue-collar setting.

Key Responsibilities:

Employee Relations:

• Serve as the first point of contact for field employees and managers regarding HR issues, conflict resolution, and policy interpretation.
• Conduct thorough investigations into employee complaints, grievances, and disciplinary actions, ensuring fair and consistent application of policies.
• Promote positive employee relations by providing guidance on employee engagement, communication, and dispute resolution.
• Develop and lead employee training on topics such as conflict management, harassment prevention, and workplace behavior.
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• HR Strategy and Business Partnering:

• Work closely with leadership to align HR strategy with business goals, providing strategic insight and contributing to workforce planning.
• Analyze and interpret HR metrics to identify trends and recommend improvements in workforce productivity, turnover, and employee satisfaction.
• Drive diversity, equity, and inclusion initiatives to create a welcoming environment for all employees.
• Partner with department heads on succession planning, performance management, and leadership development.
• Ensure compliance with local, state, and federal labor laws, safety regulations, and company policies.
• Update and maintain employee handbooks and policies, ensuring alignment with evolving employment laws.
• Manage employee leaves of absence, workers compensation, and accommodations under ADA.
• Conduct HR audits to ensure regulatory compliance and identify opportunities for process improvements.
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• Benefits Administration:
• Administer employee benefits programs including health insurance, 401(k), disability, and life insurance.
  
• Serve as the main point of contact for employee benefits inquiries, assisting with open enrollment, benefits changes, and claims resolution.
• Collaborate with external vendors to ensure timely and accurate benefits administration.
• Support the recruitment process by partnering with hiring managers to attract, interview, and onboard high-quality candidates.
• Manage the onboarding process for new hires, including preparing welcome emails, completing necessary documentation, and ensuring seamless integration.
• Oversee the termination process, ensuring compliance with company policy and legal requirements, including conducting exit interviews and managing severance processes.
• Process verifications of employment (VOEs) and respond to employment inquiries.
• Maintain and update the HRIS system, ensuring accurate employee records and data integrity.
• Create and send welcome emails to new hires, ensuring they are prepared for their first day and have a smooth onboarding experience.
• Support day-to-day HR operations including employee file maintenance, policy updates, and ensuring HR procedures are followed consistently across the organization.
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• Bilingual Support (Spanish/English):
• Provide bilingual (Spanish/English) HR services, including translations of policies and documents, and facilitate communication with employees who prefer to engage in Spanish.
• Offer language support for investigations, employee training, and other HR functions requiring clear bilingual communication.

Qualifications:

• 5+ years of HR experience with a focus on employee relations.
• Bilingual in Spanish and English is required.
• Strong knowledge of employment laws and HR best practices.
• Experience working with blue-collar/field employees is highly desirable.
• Demonstrated ability to handle sensitive situations with discretion and integrity.
• Strong problem-solving skills, with the ability to influence and negotiate effectively.
• Excellent communication and interpersonal skills, with the ability to work collaboratively at all levels of the organization.
• PHR/SPHR or SHRM-CP/SHRM-SCP certification preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• While performing the duties of this job, the employee may be regularly required to stand, walk, lift, talk, hear, reach, handling, kneeling, crouching, and bending.
• Must be able to lift-up to 15 pounds at times.