HR Administrator (Benefits & Retirement) - Roman Catholic Diocese of Charlotte

POSITION SUMMARY:

The HR Administrator supports a variety of functions within the Human Resources department, with a primary focus on services for benefits, retirement, and compensation. This position is employee-customer facing and requires a can-do, service excellence mentality.

KEY RESPONSIBILITIES:

• Supports retirees and their requests related to explaining how both the Lay Employee pension plan (frozen) and Priest pension plan works and processes eligible payment requests. Partners with the diocese’s pension plan actuarial service to help ensure accurate information is being provided and submitted into the online retirement payment system. Also supports employees and retirees in addressing questions related to the current 403(b) retirement savings plan.
• Serves as initial point of HR department contact for employees’ benefits questions related to our insurance plans and any other benefit the diocese offers, enrollment eligibility, navigating the enrollment platform, etc.
• Answers employee and supervisor questions related to workers compensation claims and will be a conduit for information and status tracking between them and the workers compensation claims adjusters. Also partners closely with other HR team members to ensure they have an awareness and status of active claims.
• Monitors pre-employment background checks for clearance and assists in investigatory procedures for any background check hits. Ensures FCRA compliance related to this process. Will also help answer hiring supervisor questions related to the background check system and troubleshoot statuses of any delayed processing.
• Provides guidance to priests who are transitioning into retirement to help them get set up with Medicare and the diocese’s supplemental medical plan, addresses questions related to the priest pension plan, and explains the process for reimbursement of eligible medical expenses not covered by insurance.
• Submits all human resources department invoices into the accounts payable processing system for payments related to vendor services, office supplies, insurance billings, retired priests’ medical reimbursement requests and retirement facility payments, etc.
• Orders all the department’s office supplies and helps organize supplies, filing, and storage areas. Checks the HR departments mailbox and general HR email inbox on a daily basis and redirects items/inquiries to the appropriate HR team member.
• Makes necessary updates to the organizational Intranet for HR pages, especially those pertaining to benefits, retirement, workers compensation, etc.

OTHER RESPONSIBILITIES:

• Provides backup support for other functions within Total Compensation & Benefits, especially in the absence of other team members.
• Conducts and participates in audits of benefit programs.
• Occasionally assists in helping our third-party retirement plan consultant scheduling visits to various diocesan locations to meet with employees or do presentations.
• Occasionally, will need to retrieve W9’s and ACH information for new vendors and sending to Finance for vendor set up.
• Assists with retired priests annual retirement increase calculations.
• May assist in benefit invoice reconciliations and billings.
• May assist in helping monitor employee and location tracking for ACA (Affordable Care Act) medical insurance eligibility.
• May assist with compiling information for required reporting/censuses.
• May participate in presenting benefits and retirement information to new hires during orientations.
• Performs other duties as assigned.
• All diocesan employees are to share in the mission which Christ entrusted to the Church: to spread the Gospel, to service brother and sisters, and to build up the Body of Christ, which is the Church. All employees must respect, appreciate, and uphold the teachings, principles, legislation, and policies and traditions of the Roman Catholic Church in both word and example. This is both a great privilege and an awesome responsibility.

POSITION REQUIREMENTS:

Education

Bachelor's degree, or an additional 2-years human resources experience (above required minimum) in lieu of Bachelor’s.

Experience

• Minimum of 1-year prior experience in a Human Resources department, or for current diocese employees a minimum of 1-year employment.
• Although not required, preferential consideration will be given to candidates that have prior experience supporting retirement and/or benefits functions in HR.
• Prior experience utilizing MS Excel for creating trend graphs, or manipulating data using pivot tables or VLookups, is a plus but not a requirement.
• Prior experience working within a high-volume, not-for-profit organization also a plus.

Skills

• Possess an employee customer-centric and engaging mindset.
• Ability to problem solve with minimal guidance.
• Ability to maintain attention to detail while experiencing frequent interruptions.
• Ability to provide timely and accurate follow-up, with attention to detail.
• Ability to handle sensitive and confidential information.
• Ability to identify and address multiple duties, work under pressure, and be flexible with changing priorities through using excellent organization and prioritization skills.
• Ability and desire to work cooperatively with others as a team.
• Ability to establish and maintain effective working relationships with other staff, leadership, Priests, Deacons, and external contacts.
• Intermediate level MS Excel skills preferred, but not required.