HR Administration Specialist, Senior - 607423 - Northern Arizona University

This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6032469
Special Information
- This position is a hybrid position which allows the incumbent to
complete their work at both an NAU site, campus, or facility*and*at
a non-centralized site with or without accommodation.
- There are two vacancies for this position. One of the positions is
located in Phoenix, Arizona at NAU North Valley Campus. One of the
positions is located at the Flagstaff Mountain Campus in Flagstaff,
Arizona.
Job Description and Duties
The HR Administration Specialist, Senior is a key element of the
Employee Lifecycle team in HR. This role is tasked with managing all
processes related to onboarding new employees, executing employee
lifecycle changes in the system, and processing offboarding requests.
Our small but committed team is motivated to provide prompt and
exceptional customer service to new and existing NAU employees.
The day-to-day work includes providing HR and payroll-related service to
departments in alignment with established procedures and guidelines and
serving as the new employees first connection to the university. We do
this by providing exceptional oral and written customer service.
Collaboration is key to our success, and we regularly problem-solve with
other members of the HR Solutions Team to provide comprehensive and
prompt service for employees and their departments.
This entry-level position is located in the Phoenix area and has the
additional responsibility of coordinating in-person HR services, such as
employment verification (Form I-9) and fingerprinting, for Phoenix-based
employees. While hybrid work opportunities are available, they are
dependent upon the volume of work, including the need for in-person
services, and may not be available year-round.
Employee Lifecycle Processing- 75%
- Self-assign, monitor and work assigned cases. Perform a variety of
clerical and administrative tasks related to assigned work.
- Handle sensitive employee information in accordance with established
procedures, policies, and applicable laws.
- Serve as an onboarding point of contact for new employees.
- Develop expertise related to onboarding, offboarding and employee
lifecycle change processes.
- Provide exceptional customer service to inquirers orally and/or in
writing. Resolve questions and inquiries to promote employee
understanding of HR programs.
- Manage data and reports, handle scheduling and assist with special
events and activities as requested by supervisor.
- Process administrative support for department, such as answering
calls/emails, assisting visitors, and resolving, escalating or
referring a range of HR problems and inquiries to the appropriate
party.
Employment Verification and Fingerprinting 15%
- Complete employment verifications (i.e. Form I-9 verifications)
within established university procedures and federal law.
- With support from supervisor, coordinate the online scheduling
system to ensure new employees can self-register for appointments.
- Roll fingerprints as needed for onboarding processes.
- Send fingerprinting results for processing within established policy
and procedures.
- Communicate with peers and supervisor about results of scheduled
employment verifications and fingerprints in accordance with
established procedure.
Collaboration and Teamwork 5%
- Collaborate with teammates, other HR agents and assigned departments
to provide a smooth onboarding experience. Develop and manage
relationships with key stakeholders in these areas.
- Attend and participate in team meetings. Identify opportunities for
system/process improvements and share feedback with supervisor and
team.
Other 5%
- Perform other duties as assign d.
- Occasionally attend in-person meetings in Flagstaff as requested by
supervisor.
Minimum Qualifications
- High school degree.
- 2-4 years of relevant experience.
- Any combination of relevant education and experience may be
substituted for the educational requirement on a year-for-year
basis.
Preferred Qualifications
- Associates degree or higher.
- Experience with PeopleSoft, Microsoft products (especially Outlook
and Teams), and/or ServiceNow.
- Experience working in a higher education environment.
Knowledge, Skills and Abilities
Knowledge
- Knowledge of routine work processes and tools, and intermediate
knowledge of concepts, practices, and procedures of Human Resources.
- Knowledge of standard administrative tasks and functions.
- Knowledge of HR information systems
Skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Data entry skills