Housing Specialist from System One

Housing Specialist

Location: Phoenix Arizona 85034
Employment Type: Full-Time
Program: Housing Choice Voucher Program
Experience Level: Mid-Level

Job Overview

Do you excel in managing procedures, processes, and deadlines? Are you passionate about making a positive impact in the lives of others? If so, the Housing Specialist role may be an excellent fit for you!

As a Housing Specialist, you will handle various program activities, including eligibility determination, leasing, re-certifications, and more. Your work will support the success of housing programs in compliance with U.S. Department of Housing and Urban Development (HUD) regulations.

Key Responsibilities

• Conduct assigned activities and transactions efficiently and accurately.
• Answer inquiries from participants, owners, applicants, and the general public professionally.
• Ensure compliance with nondiscrimination practices in all activities.
• Review applications and verify information to determine program eligibility.
• Maintain accurate and up-to-date participant records while handling sensitive information confidentially.
• Perform data entry to update and maintain computer files.
• Coordinate with supervisors, managers, inspectors, and colleagues to ensure smooth operations.

Qualifications

• Experience: Minimum of two years in customer service, public contact, mortgage processing, or accounting.
• Skills: Strong computer skills with a focus on accuracy and attention to detail.

Core Competencies

• Problem Solving: Analyze and resolve issues efficiently.
• Technical Skills: Continuously develop and share knowledge.
• Customer Service: Handle inquiries and complaints with professionalism.
• Interpersonal Skills: Maintain confidentiality and manage conflicts constructively.
• Communication: Demonstrate strong written and oral communication skills.
• Teamwork: Foster a collaborative and positive team environment.
• Ethics: Uphold integrity and organizational values.
• Professionalism: Approach all tasks with tact and responsibility.
• Quality and Productivity: Deliver accurate, high-quality work on time.

Work Environment and Physical Requirements

• Primarily office-based, with occasional walking or standing.
• Frequent use of hands for data entry and other tasks.
• Occasionally required to lift or move items weighing up to 25 pounds.

#M1