Housing Solutions Director - City of Greeley

Salary Range:  $161,900 - $234,800 Annually 

Hiring Range: $161,900 - $182,100 Annually

Job Summary:

Who we are: 

The City of Greeley recognizes that homelessness is a growing and complex issue across the nation and in our community. The U.S. Department of Housing and Urban Development estimates that the number of people experiencing homelessness increased by 12% nationwide in 2023. On any given day, there are individuals and families experiencing homelessness for many different reasons, including the affordable housing crisis, sudden loss of a job, mental and/or emotional health issues, property foreclosure, eviction (both for cause and no cause), trauma from experiences such as domestic violence, sexual violence or child abuse, drug or alcohol addiction, natural disasters, and more. Their stories are varied and personal, but it's clear that collectively people experiencing homelessness face daily barriers to meeting their most basic needs, such as access to food and shelter.

The City's approach to homelessness is structured around the idea that members of the Greeley community should have access to programs and services that provide options for stable housing. Ending homelessness isn't just the work of the City and can't be solved with a single approach—it is a community-wide issue demanding a community-wide response. It will take a tremendous amount of effort, collaboration among numerous partners and agencies, and openness to innovative strategies—and the City will continue to prioritize coordination and partnership to address both the immediate crisis and the sustained need for lasting housing solutions.

Job Summary: 

Under the guidance of the Assistant City Manager, the Homeless Solutions Director will provide oversite to the homeless solutions department. This includes direct supervision of senior management to ensure high quality services focused on housing stability and retention are delivered. The Homeless Solutions Director will oversee the start-up of an outreach and rapid re-housing team serving 80 unsheltered homeless throughout the city of Greeley via the State of Colorado’s recent award to the City of Greeley for 3.4 million dollars to accomplish this task. 

The incumbent in this role will also gauge and establish community buy-in for a 24/7 low barrier non-congregate shelter and day center, including creating an action plan and forecasting the overall cost. The Homeless Solutions Director will support and collaborate with the Assistant City Manager on successfully leading, strengthening, and managing the Department. Serving as the primary liaison to other City departments and leading important external partnerships, this position will oversee activities to ensure the City is making the greatest impact on the Greeley community as possible through the full range of its resources, efforts, and partnerships, and will ensure services are outcome and performance driven. 

Experience, Knowledge, and Skills:

MINIMUM REQUIREMENTS:

• Master’s degree from an accredited college or university with major coursework in social sciences, human services, public health or public administration.
• Minimum eight (8) years proven, successful experience in administering and evaluating housing, social services, and/or programs for individuals and/or families experiencing homelessness. 
• Minimum six (6) years of supervisory experience and fiscal management, or closely related experience.
• Minimum five (5) years working in or closely with local government.

OR                        

• Any combination of related education, experience, certifications and licenses will result in a candidate successfully performing the essential functions of the job.

PREFERRED:

• Bilingual and/or bicultural skills.
• 10 years of demonstrated formal or informal social justice advocacy experience and/or community organizing/mobilization experience.

Knowledge, Skills, and Abilities:

• Passion for working with the population served.
• Ability to manage and provide oversight to multiple teams.
• Knowledge of local, state and national policy implications and their impact on The City of Greeley’s Homeless to Housing Solutions Department and be able to effectively communicate these implications and impact to a diverse audience of staff, providers, advocates, and other stakeholders.
• Understanding of national, state, and local funding streams and regulations.
• Ability to develop, analyze, and evaluate policies. 
• Ability to use data (data analysis and interpretation) and best practices to create and achieve measurable goals.
• Knowledge of the business and organizational structure of Colorado municipalities 
• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.
• Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.
• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others.
• Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
• Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate, and facilitate meetings, and make decisions.
• Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.
• Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments.
• Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results.
• Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed.
• Ability to self-start and take initiative in completing daily tasks and special projects.
• Ability to focus on activities that have the greatest impact on meeting work commitments.
• Ability to establish and maintain partnerships with a variety of internal and external constituencies.
• Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages.
• Ability to navigate a complex political environment.
• Knowledge of employee management principles and best practices
• Knowledge of organizational effectiveness and operations management principles and best practices
• Employee management, supervision, and team building skills, including the ability to train and coach others, communicate effectively, manage conflict, reward good behavior, and establish and maintain accountability.
• Conflict management skills, including the ability to remain impartial, get disparate and adverse parties to reach consensus, and negotiate amicable resolutions in order to maintain cohesion and cooperation.
• Leadership skills, including the ability to effectively manage various personalities and persuade others to take particular courses of action. 
• Ability to influence change through a collaborative and inclusive style.
• Ability to lead and motivate others, including those who may be outside your immediate sphere of influence.

Essential Functions (Duties and Responsibilities):

• Program Design and Strategic Development
  • Leads the Homeless to Housing Solutions (HHS) planning efforts to prevent, reduce, and end homelessness, working closely with the Assistant City Manager and HHS Clinical Director on the creation and implementation of a housing and homelessness strategic plan.
  • Develops, implements, evaluates, and directs programs and initiatives based on quality improvement findings related to housing activities, including rapid rehousing and permanent housing.
  • Leads shelter creation workplan with HHS leadership team including implementing and monitoring policies and programs. 
  • Partners with city, state, and other City of Greeley departments as needed to implement strategic initiatives within HHS (i.e., shelter creation, migrant and refugee sheltering, and winter planning).
  • Enforces applicable city, state, and federal regulations, and develops and implements standard policies and procedures as needed.
  • Collaboratively works to help end the City of Greeley’s housing and homelessness crisis by creatively rethinking how we build, finance, and deliver housing, while expanding economic mobility and racial equity.
  • On a local, state, and federal level, develops and maintains relationships with governmental agencies, not-for-profit programs, private and public funding sources, and businesses as necessary to successfully implement the Homeless to Housing Solutions housing goals and objectives.
  • Stays informed regarding legislative proposals and the effects they may have on programs; makes the Assistant City Manager and Clinical Director aware of any potential negative/positive effects legislative proposals may have on organizational programming or funding to ensure we are able to advocate accordingly.
  • Establishes and develops collaborations with health care providers, managed care organizations, volunteer and non-profit organizations, advocacy groups, and consumer groups.
  • Serves as the primary liaison to other related advocacy groups.
  • Liaises and communicates with various county agencies, community stakeholders, contract providers, advisory board members, and other funders.
  • Assesses community needs and opportunities related to housing and related services for individuals and families experiencing homelessness.
  • Ensures the implementation of evidence-based and best practices across HHS programs. 
  • Promotes collaborations with other BPHC programs and partners at the local, state and federal levels to ensure coordination with harm reduction, substance use treatment and recovery programs for individuals experiencing homelessness.
  • Contributes to the scientific, clinical and program literature on homelessness and the diverse populations served by HHS by participating in and leading surveillance, data collection, and evaluation activities.
• Management and Supervision
  • Manages the Homeless to Housing Solutions Department staff, including but not limited to promotion, transfer and assignment of staff, and imposition of discipline.
  • Develops HHS structure and leadership team to provide overall management and supervision of case managers across the City of Greeley.
  • Enforces all City of Greeley and HHS policies and procedures.
  • Promotes a workplace culture that includes staff wellness, reflective process, and trauma-informed support for staff and their families.
  • Meets bi-monthly with directors/administrators/managers on all aspects of program operations, current issues, and project status, but not limited to matters pertaining to program staff and other confidential matters. Reach consensus on actions required, delegate as appropriate.
  • Oversees development of staff training, professional development procedures, protocols, and activities, and in the development, implementation, and oversight of all administrative components of the HHS Department programs.
  • Maintains appropriate levels of ongoing communication with funders and responds to established requirements and new requests for information as these arise.
  • Serves as primary liaison to Human Resources for management activities.
  • Provides a safe environment for guests and staff by collaborating with the Greeley Police Department, the City of Greeley’s Risk & Safety Division, and UCHealth EMS.
• General Administration
  • Provides administrative, programmatic and policy management of the Homeless to Housing Solutions Department. 
  • Works under administrative supervision of the Assistant City Manager, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.
  • Ensures staff and program compliance with City of Greeley policies and procedures.
  • Transforms policy into organization plans, structures, and programs.
  • Prepares all reports required by funders. Responsible for the yearly submission of grants for new and continued funding to the City, State and Federal sources.
  • Develops and implements procedures for adherence to federal grant requirements of the programs.
  • Manages Homeless to Housing Solutions physical space needs and development of all quality control procedures and staff training for adherence to safety requirements of the physical space and living environments of the service delivery programs.
  • Performs other duties as assigned by the Assistant City Manager. 
• Fiscal Management
  • Develops and oversees millions of dollars in county, state, and federal funding for the Homeless to Housing Solutions Department. These services are delivered through a range of contracted public and private partnerships.
  • Develops and manages the Homeless to Housing Solutions budget that includes local, state, and federal funding sources.
  • Provides oversight and guidance on a range of financial transactions.
  • Develops and oversees long-term sustainability plans, including grant writing and other revenue generating activities.
  • Prepares grants and proposals for internal and external funding sources.
  • Develops budgets and workplans for new program initiatives.
  • Initiates and oversees all capital improvements.
  • Analyzes all financial statements and reports.
  • Oversees billing systems and implements procedures for revenue maximization in collaboration with the Assistant City Manager. 
  • Conducts cost effectiveness, cost benefit and cost utility analysis in collaboration with the Finance department.
  • Initiates all necessary contracts in collaboration with the City Attorney’s Office and Finance Department.
  • Performs other duties, as assigned. 

Supervisory Responsibilities:

• Organize and delegate assignments to team members.
• Hiring, training, motivating and coaching employees.
• Evaluate employee performance and goal setting.
• Hold employees accountable for assigned tasks and goals.
• Provide timely and constructive feedback and training opportunities.
• Provide training opportunities with a focus on employee development.
• Resolve conflicts and complaints.
• Analyzing information and processes and developing more effective or efficient processes.
• Establishing and achieving business and financial objective.

Work Environment: 

• Work is primarily performed in an office environment.
• The City of Greeley has established a formal telework policy that allows eligible positions, in coordination with their departments’ management team, an opportunity to incorporate a component of remote work into their working schedule. This position will be eligible for consideration under the City's telework policy.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.
• Vision enough to read computer keyboards, reference books and other written documents.
• Communication skills sufficient to convey information to the public via telephone and in person. 
• Manual dexterity sufficient to accurately input, retrieve and verify work assignments.
• Communication skills sufficient to hear and convey information via telephone and in person.
• Operate a vehicle and standard office equipment.
• Vision enough to interpret computer screens and documents to complete work assignments; specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Manual dexterity enough to accurately input, retrieve, and verify work assignments; employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms.
• Duties may occasionally require light to moderate physical effort that includes stooping, kneeling, crouching, crawling; frequent standing or walking; frequently lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds; maintaining hands and arms in the same position for repetitive tasks and frequently working with light objects and light hand tools.
• Extensive work is performed on a computer with repetitive data entry; work is primarily performed at a desk.

Hazards:

• Safe to minimal hazards that are typically found in general office environment where there is rarely, little, or no exposure to injury or accident.
• Requires ability to perform competing priorities with frequent interruptions.
• Requires ability to travel via automobile, airplane, and other modes of transportation as necessary.
• Work is structured with established instructions and procedures.
• May be asked to drive personal vehicle for business purposes (will be reimbursed for mileage)
• Subject to working alone and/or with groups and/or attending meetings.
• May be required to conduct business in alternate locations within City buildings, sometimes in formal settings.
• Must be able to attend on-site meetings, including walking around natural terrain.
• May be required to work overtime, evenings, or weekends to engage in community events and organizational activities.

EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA Statement: We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting.  Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: HR@Greeleygov.com .

Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE.