Housing Program Coordinator - The Salvation Army Eastern Territory

Location: New Britain Men’s Shelter (New Britain, CT)

Status: Exempt, Full-time  

Hours Per Week:  40 minimally (including on-call responsibility for two weeks every six weeks, weekend hours as needed)

Schedule: Mon-Fri; 8:00 am – 4:00 pm, may vary depending on need

Scope & Purpose of Position: Responsible for operations of The Salvation Army’s homeless services programs in the New Britain area, including staff supervision and financial management, program planning, implementation, achievement of identified outcomes, and evaluation. Ensure facility cleanliness and maintenance of program space.

• Assist in program planning, evaluation, and reporting.
• Engage with community partners and key stakeholders.
• Ensure compliance with local, state, and federal guidelines.
• Maintain awareness of facility and safety needs.
• Manage a low-barrier, housing-focused shelter for unsheltered men.
• Monitor fiscal operations of all housing programs.
• Promote and ensure trauma-informed care.
• Recruit and interview qualified candidates, provide training and supervision for staff, ensuring mandatory training is completed.

Staff Management

• Be on-call for staff emergencies.
• Complete 90-day and annual performance evaluations of staff.
• Conduct monthly staff meetings and bi-weekly supervision.
• Establish staff schedules to ensure all services are provided for 24-hour staffing and staff: client ratios are maintained.
• Facilitate HMIS data quality checks no less than semi-annually and ensure staff requiring HMIS access are trained within 30 days of hire.
• Maintain an accurate attendance record system and ensure accountability.
• Organize, coordinate, and supervise volunteers and volunteer projects.
• Process bi-weekly payroll and ensure accuracy.
• Serve as a backup when the program is understaffed.
• Train and coach case management staff to be client-centered and utilize all appropriate evidenced-based techniques when working with shelter guests/clients.

Program Coordination

• Ensure cooks maintain a clean, safe kitchen that meets health department regulations.
• Ensure kitchen staff have required certification(s).
• Ensure ongoing collection of program statistics.
• Ensure the provision of satisfaction surveys to participants and evaluate feedback regularly.
• Inventory and maintain an adequate supply of office, program, food, and kitchen supplies.
• Maintain processes in providing consistent quality care and service to all consumers.
• Oversee the planning and implementation of services and activities appropriate to program objectives.
• Regularly evaluate and assess all program components to determine effectiveness in achieving goals.
• Serve as HMIS Data Coordinator for housing programs, ensuring that data is entered accurately and promptly.

Financial Management

• Ensure budget compliance through monthly monitoring (i.e., proper coding of expenditures, timeliness of credit card receipts, etc.).
• Monitor and report on local petty cash funds.
• Solidify relationship with existing funders.

Case Supervision

• Ensure housing-focused case management for all shelter guests and program participants; conduct quarterly file audits of case files to ensure compliance with The Salvation Army and funder standards.
• Ensure that confidential case records are maintained.
• Ensure that participants’ cases are accurately tracked and achieve program outcomes.
• Ensuring ongoing case supervision for all consumers, including goal setting, case review, intake assessment, and discharge planning.
• Provide direction and coaching to case management and casework staff.

Program Development

• Implement, where possible, evidence-based interventions.
• Keep abreast of changes federally and locally regarding diversion strategies, housing services, rapid rehousing, rapid exit, sheltering, and supportive housing services.
• Maintain awareness of potential areas for related program development.
• Provide success stories, statistics, and positive program outcome information for donor reports.

Community Liaison

• Identify community resources for referrals, including housing, employment, and partnership opportunities.
• Maintain positive, open communication with partner agencies.
• Maintain professional, effective, and cooperative interagency relationships, including attendance at community meetings.
• Professionally represent The Salvation Army at community meetings and partnerships.

Property Maintenance

• Coordinate for needed repairs and service contracts and promptly address preventative maintenance and repairs.
• Ensure adequate office, janitorial, and food supplies are always available.
• Oversee and plan for the effective day-to-day operations, maintenance, and cleaning of the shelter, housing staff offices, and shared spaces.

• Bachelor’s degree in social work or related field with at least two years of administrative experience highly preferred.
• Ability to communicate effectively both verbally and in writing.
• Ability to maintain confidentiality in all aspects of the work environment.
• Successful grant writing experience is strongly preferred.
• Ability to manage multiple tasks and effectively relate with a diverse client population experiencing a
• Ability to work collaboratively with other personnel and service providers or professionals.
• Ability to work in a fast-paced environment and must work well under pressure.
• Ability to work well on a team.
• Commitment to empowering others to solve their problems.
• Commitment to racial equity and inclusion.
• Experience in the field of homeless services is required.
• Proficient in Microsoft Office Suite required.
• High level of organizational
• Knowledge of and belief in the “Housing First” philosophy and strategies.
• Prior case management and community experience required.
• Sensitivity to cultural and socioeconomic characteristics of the population served.
• Two years of administrative experience required.
• Two years of supervisory experience or program management required.
• A valid driver’s license and access to transportation are required.
• Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

The Salvation Army is pleased to offer a comprehensive benefit program to full-time employees who work at least 30 hours per week, including...

• Comprehensive health care coverage, including dental/vision/hearing, with low cost employee premiums, co-pays, and deductibles
• Employer-funded pension plan (100% vested after five years of eligible service)
• Telehealth/online doctor visits
• $20K Basic Life Insurance including grief counseling services, funeral planning services, and will/power of attorney/legal document preparation (no cost to employee) 
• Voluntary life insurance
• Short-term disability coverage (no cost to employee)
• Long-term disability coverage
• Supplemental insurance coverage options (Aflac, homeowners, auto, and pet insurance)
• Flexible spending accounts for health care and dependent care
• 403(b) tax-deferred annuity plan
• Generous paid time off, including holidays, vacation, sick, personal, bereavement, and marriage leave
• Eligibility for the federal government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a great purpose! 

Learn more about The Salvation Army's Southern New England Division at https://easternusa.salvationarmy.org/southern-new-england/ 

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.