Housing Outreach Coordinator at University of Utah
Salt Lake City, UT 84112
About the Job
Housing Outreach Coordinator
Job Summary
Supervises customer service oriented staff. Ensures customers are processed and situations are resolved in a professional manner. Coordinates operations with other departments and organizations.
Responsibilities
1. Oversees all day-to-day operations in a customer service environment.
2. Hires, trains, evaluates performance, recommends pay adjustments, and disciplines staff.
3. Resolves customer complaints, solves problems and deals with policy issues.
4. Determines staffing needs and address staffing issues.
5. Monitors expenditures and makes budget recommendations.
6. Purchases supplies and recommends equipment purchases.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.
Minimum Qualifications
Associate degree in a business-related field or equivalency (one year of education can be substituted for two years of related work experience); two years full-time customer service; supervisory experience or equivalency; and demonstrated effective human relations and communication skills required.
Bachelor’s degree in a business related field and cash handling experience preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
- Bachelor’s degree in related field
- Previous supervision experience.
- Demonstrated skill to work effectively with students, families, and campus partners.
- Experience working in a university housing system and/or a strong background in customer service relations
- Experience working on multiple projects with competing or several deadlines with a team or group
- Demonstrated experience working in customer service setting for at least four years, including progressive experience in resolving escalated customer situations or problems.
- Demonstrated ability to work effectively in a diverse environment.
- Demonstrated organizational skills to manage workflow and establish a harmonious and productive environment.
- Demonstrated skills in documentation and recordkeeping to establish correspondence, staff resources and employee expectations.
- Demonstrated skills in accurately analyzing information, situations, and procedures to define problems and formulate conclusions.
- Demonstrated competencies in supporting customer service initiatives, including: creating a welcoming environment in a multicultural setting, professional electronic communication, and phone etiquette.
- Previous experience working with Microsoft Office, including Outlook, Excel, and Word.
- Demonstrated skills in communication and working with various teams on projects to meet common goals.
Special Instructions
Requisition Number: PRN38119B
Full Time or Part Time? Full Time
Work Schedule Summary:
Department: 00307 - Housing & Residential Educ
Location: Campus
Pay Rate Range: $18.00 - $22.05 per hour
Close Date:
Open Until Filled: Yes
To apply, visit https://utah.peopleadmin.com/postings/162671
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