Housing Counselor - Presbyterian Homes & Services

Presbyterian Homes & Services  is seeking a Housing Counselor to join its team at our Fairway Knoll location in Germantown, WI. 

The Housing Counselor represents Presbyterian Homes & Services and its operating entities to the community at large in relation to the sales and marketing goals of the organization. This position leads all sales activities to help prospective residents and their representatives navigate our various senior living services and options.

REPORTING STRUCTURE: The Housing Counselor reports to the Site Leader. This position will also take direction from and coordinate efforts with PHS Sales and Marketing.

Salary:  $56,000- $70,000 annual +based on experience

Responsibilities include but are not limited to:

• Coordinate the development and execution of marketing strategies and plan for the site under the direction of site leadership and in collaboration with the Sales and Marketing Director.
  • Successfully target the necessary audiences and to implement plans to reach those audiences in relation to the marketing goals set for the site.
  • Plan a community networking program which will include scheduled meetings and presentations with appropriate community leaders and groups to present the services of the project.
  • Act as the primary on-site sales and marketing representative for the site.
  • Provide information about service availability, packages, pricing, financial assistance, and related information to all inquiries.
  • Respond to calls and inquiries, conduct tours and provide information, advice, support and assistance to prospective customers during their decision making process.
  • Maintain accurate records of inquiry and lead tracking, follow up, waiting list management etc. through the designated, computerized lead management system.
  • Coordinate marketing processes with site staff per established timeframes.
  • Assist residents and their representatives with all preadmission procedures including completing reservation and entrance deposit agreements and communicating marketing and admission information in a timely manner to all customers.
  • Ensure a smooth transition of admissions processes to site staff per established timeframes.

MINIMUM Qualifications

1. College degree in social work, gerontology, marketing, human services or related field, or equivalent experience.
2. Experience in senior housing, service, or health care related environment.
3. Sales experience preferred.
4. Must understand the basic principles of sales and marketing.
5. Ability to prioritize and manage multiple tasks with attention to detail.
6. Excellent oral, written, and interpersonal communication and organizational skills.
7. Demonstrated ability to read, write, speak, and understand the English language to communicate with all customers.
8. Must be able to work independently and with minimal supervision.
9. Demonstrated computer proficiency including Microsoft Office and other common computer programs. Must be experienced and able to use customer relation management (CRM) software.
10. Must be a team player, willing to take direction and accept responsibility for meeting specified objectives.
11. Must have flexibility with periodic weekend or later hours, personal integrity, and the ability to work effectively with prospective customers, residents, family members and representatives, coworkers, visitors, and the public.
12. Demonstrated compatibility with PHS’ mission and operating philosophies.

Based in St. Paul, Minnesota–Presbyterian Homes & Services (PHS) is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care options and services for older adults. There are over 7,500 team members like you at PHS, serving more than 26,000 older adults through 60+ PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage® and other community services. PHS is also co-owner of Genevive®, the largest geriatric primary care practice in MN, providing comprehensive care for over 15,000 older adults.

An Innovative Leader: Established in 1955, PHS has earned the reputation as an Innovative Leader dedicated to promoting independence, purposeful living, and overall well-being. PHS is now one of the largest nonprofit senior housing and services providers in the US.

Our strong focus on our employees, means we are committed to an environment where you are valued and empowered to make a difference. With a strong commitment to team growth from within, roughly 80% of leadership roles are filled through the development of people like you. To learn more about PHS culture, benefits and team development, we invite you to visit the "Careers" section of our website.

Let's get you started.

PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.