Housing Counseling Manager - Balance

BALANCE is currently looking for a Housing Manager to work fully Remote.

Full Job Description

BALANCE is currently looking for a Housing Manager to work remotely from home.

This position would serve as a point of contact for our CAL HFA subgrantee network and grant. Responsible for the day-to-day functions of reporting, quality assurance and management of subgrantees based on goals and objectives outlined by the SVP of Operations. The position will also manage 3-5 HUD certified Housing Counselors. It is a remote position that may require routine travel for meetings with funders and subgrantees, most functions would be performed remotely

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each of the essential duties listed below.

• Oversee and manage grant programs to include training, monitoring, compliance and data reporting.
• Complete reporting and monitor program performance to help meet or exceed grant requirements.
• Develop and maintain workflows, protocols and operating procedures.
• Provide training to Subgrantee Network employees as the funder expands as it relates to grant and reporting requirements.
• Compile and prepare statistical reports, document layout for special reports and projects and organize and maintain e-filing systems for the housing grants.
• Responsible for routine quality improvement of counselors and Network, as applicable. Will report results to SVP of Operations and provide technical assistance to the Network as needed.
• Facilitates preparation for audits including meetings, data and information collection and ensuring full preparedness for audits.
• Collaborate with their Housing Management team to innovate ideas and technical assistance planning
• Work with SVP of Operations to coordinate efforts with all departments to assure compliance with requirements of regulatory entities and stakeholders.
• Work with the Reporting Department to ensure all required data is being collected and counseling activities are tracked and submitted to the grant for reimbursement.
• Remain familiar and current with HUD requirements and counseling program regulations. Communicate changes in requirements or regulations to BALANCE and network to ensure compliance.

MINIMUM QUALIFICATIONS:

• Seven or more years' experience working for a HUD approved housing counseling agency, specifically managing counseling program or combined experience in housing counseling and mortgage industry. Experience with compliance and quality improvement recommended. Financial
• Bachelor's degree (B.A.) from four-year College or University in Business Management, social or a closely related field
• Familiar with tools such as Microsoft Word, Outlook and Excel and the use of technology
• Must have strong management skills and be able to self-manage
• Must successfully pass a criminal background check

KNOWLEDGE AND SKILLS

The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Familiarity with city, state and federal compliance and grant management

Self-motivated with a strong commitment to BALANCE's mission

Analytical - Collects and researches data; Uses intuition and experience to complement data.

Problem Solving - Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Demonstrates empathy, Focuses on solving conflict, not blaming or shaming; maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Ethics - Treats people with respect; Keeps commitments; Works ethically and with integrity; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Values and respects diversity.

Judgment - Exhibits sound and accurate judgment; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Measures self against standard of excellence.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed. Interested in ongoing learning opportunities.

Innovation - Meets challenges with resourcefulness.

Language - Ability to read, analyze, and interpret governmental regulations. Ability to write reports and business correspondence. Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATIONS

Must successfully pass and obtain the following certification within twelve months of employment:

HUD Housing Counselor Certification

PHYSICAL DEMANDS

While performing the duties of this Job, the employee is regularly required to sit and talk or hear, communicate confidently over the telephone and in person, keyboard and mouse, and view and read computer monitor. This position may require travel (post-COVID).

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This is a remote position; the employee must have a private room/space where they can function without additional noise as well as high speed internet.

#Location TX#TX