Houseperson - The Westin Verasa Napa
Napa, CA 94559
About the Job
Location: USA –Napa, CA
Type: Non-Management
Category: Hotel/Resort, Guest Services
Responsibilities:
• Clean public areas including lobbies, hallways, elevators and elevator landings in accordance with established quality and performance standards.
• Clean and maintain public restrooms according to established standards.
• Organize and stock cleaning cart and organize supply closets on floors assigned.
• Complete accurately, and in a timely manner, any assigned paperwork.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
• Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
• Assist other housekeeping employees in maintaining clean and organized work and public areas.
Other::
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with Westin rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Physical Demands:
Most work tasks are performed indoors. Temperature is moderate and controlled
by hotel environmental systems.
Must be able to stand and exert well-paced mobility for up to 4 hours in length.
Must be able to lift up to 50 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
Must be able to exert well-paced ability in limited space.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
General Skills and Description:
High school or equivalent education preferred.
Prior hospitality experience desired.
Skills and Knowledge:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
Must be able to speak, read, write and understand the primary language(s) used in the workplace..
Requires good communication skills, both verbal and written.
Working knowledge of applicable sanitation standards.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance per Westin standards.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
The Westin brand is built on four unique differences - tradition, distinctive hotels, products and service. We look for 'people who make the difference', a Westin legacy where associates deliver a consistent and memorable level of service all the time.