Houseperson - Embassy Suites Virginia Beach Oceanfront - Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

Come be a part of our newest signature addition to the Cavalier Resort. Introducing The Embassy Suites Resort Virginia Beach Oceanfront! The new Embassy Suites by Hilton has 157 luxury hotel suites and 15,000 square feet of conference and restaurant space. Offering a host of first-class amenities, from indoor and outdoor pools to a 24/7 fitness center, guests campus wide will enjoy two enticing new eateries – including the soon-to-be-famous Taco & Tequila Shack – that will join the Cavalier Resort’s list of existing top-ranked restaurants.

Clean and maintain guest room floors, corridors, service landings and linen closets.  Support Room Attendants to ensure efficient cleaning of guest rooms.

Level One

1. Know your job.  

   ·          Complete job skills training and possess a clear knowledge of the job

   ·          Know property standards (SSI) and room types

   ·          Listen attentively in Pre-shift and ask for clarification of assignments and expectations

2. Be on time. 

   ·          Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform

   ·          Follow clock in and out procedures

3. Be on stage. 

   ·          Maintain a friendly, approachable, always willing to assist attitude 

   ·          Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene

   ·          Use approved verbiage, scripting when interacting will all guests

   ·          Follow proper procedure and scripting when entering a guest room

4. Serve.

   ·          Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”

   ·          Work closely with Room Attendants to prepare rooms for cleaning, maintaining stocked housekeeping carts with linen and supplies throughout the shift

   ·          Process both incoming clean laundry and outgoing dirty laundry for daily processing

5. Work smart.

   ·          Understand the needs of the shift and the order to your day by using the Houseperson Checklist

   ·          Maintain cleanliness on all service landings as assigned

   ·          Ensure all supply closets are stocked to documented SSI

6. Use your tools.

   ·          Use the approved tools and checklists to complete assigned tasks 

   ·          Complete Houseperson checklist and return to your supervisor at the end of your shift to checkout for the day

7. Measure Up.

   ·          Produce “ready to clean” guest rooms by stripping linen and removing all trash from the room so that Room Attendants may efficiently clean and turn the room

8. Respect the space.

   ·          Keep your work area, cart and closets clean and organized

   ·          Maintain clean guest corridors including picking up any trash, glasses, trays from floors, sweeping stairwells, dusting walls, fixtures and baseboards, cleaning ice and vending machine areas   

   ·          Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable

9. Be safe.

   ·          Report unsafe work conditions or practices and safety or security violations in accordance with company policy 

10. Support the Team:

    ·          Cooperate with other Associates and supervisors striving to create a positive work environment

    ·          Support team efforts through carrying out responsibilities in a constructive and professional manner

11. Other duties as assigned.