Houseman - Hilton Chicago/Northbrook - UnitedService Companies

Position Purpose

The Houseman maintains cleanliness and order in lobby and common guest areas as well as assists maintenance with small, general projects. You will promote a positive image of the property to guests and accommodate their requests. You will possess knowledge of all equipment, operations, and general cleaning principles. You will ensure customer satisfaction and augment our reputation while maintaining and enhancing the quality of our service. You will work in close collaboration with colleagues and follow established health and safety standards.

Essential Duties and Responsibilities

The following represents a list of essential duties and responsibilities; other duties may be assigned as required.

• Maintain the cleanliness of the entire property's interior and exterior grounds
• Maintain the cleanliness of the property's public areas and guest rooms (e.g. lobby, restrooms, corridors, etc.) to ensure proper sanitation and tidiness
• Perform regular property walks to remove trash and debris
• Dispose of trash properly in the designated receptacle
• Assist Housekeeping attendants by removing soiled linens from guest rooms/loading carts
• Replenishes guest room supplies in the linen closets
• Supply clean linen to linen closets
• Set-up of banquet space for meetings (e.g. arranging tables, chairs and placing linens, etc.)
• Complete project work as assigned
• Assist maintenance and housekeeping with tasks as needed
• Bring all items found immediately to the Housekeeping Supervisor/Manager
• Return equipment and supplies to the proper storage areas
• Notify Manager of low-inventory items
• Inform Maintenance team of any maintenance and repair needs
• Guarantee facility compliance with safety and cleanliness standards
• Maintain a gracious manner with all guests and uphold a high-level of service
• Adhere to grooming and appearance guidelines
• Report to the Manager on time for scheduled shift. Obtain Manager's approval prior to shift's end to ensure that all duties are completed
• Perform other related duties as assigned by the Manager

Other Duties

• Perform special projects and other responsibilities as assigned.
• Perform other duties as requested by management.

Managerial Responsibilities

• No direct reports

Minimum Required Technical Skills and Qualifications

• Customer-oriented approach and patience
• Problem solving and decision-making skills
• Reliable, flexible, and punctual
• Responsible and trustworthy
• Attention to detail, cleanliness, and safety
• Must be able to cope with frequent changing priorities and deadlines with a high-degree of optimism, professionalism, and collaboration.
• Strong interpersonal skills
• Excellent people skills and possess a positive, outgoing, and naturally curious personality

Education/Certifications/Licensure

• High School Diploma or G.E.D.
• Previous janitorial or housekeeping experience will be considered a plus

Language Skills

• Command of excellent reading, writing, and oral proficiency in the English Language
• Ability to work productively with other employees as part of a team
• Ability to handle obstacles in a positive and professional manner and to effectively communicate these problems, along with suggested solutions
• Ability to work a flexible workweek including nights, weekends, and holidays.

Physical Demands

The physical demands and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to continuously stand for extended periods of time.
• Use of hands, fingers, and forearms to operate cash register is repetitive.
• Occasional sitting for completion of paperwork.
• Ability to push/pull cart as needed.
• Ability to accommodate cleaning duties by moving or pushing a 150 lb. loading cart on occasion
• Ability to lift or move objects up to 50 lbs. on occasion
• Standing and walking is continuous for an 8-hour shift.
• Standing, walking, bending, kneeling, and ascending and descending stairs are repetitive movements.

Acknowledgment

I have reviewed the Job Description for the position of the Houseman. I have read and understand the duties and responsibilities and other aspects of the Job Description. I further understand that this Job Description will form the basis for the periodic evaluation of my performance. I acknowledge that my employment with the Company is on an "at will" basis which means that either I or the Company can end the employment relationship at any time, for any reason, with or without prior notice. It is understood that this Job Description is a summary of the primary responsibilities of my position. It is not intended to be a complete and total description of each duty and responsibility of the position as may be necessary. It is understood that the Company retains the right to change this Job Description at any time, for any reason, at its sole discretion.