housekeeping supervisor - Willow Terrace Nursing and Rehabilitation Center

                                       BASIC FUNCTION

Responsible for assisting in supervising the day-to-day activities of the Housekeeping Department in accordance with current Federal, State and local standards, guidelines and regulations governing the facility to ensure that the facility is maintained in a clean, safe, and comfortable manner.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

ESSENTIAL FUNCTIONS

1. Supervise the day-to-day housekeeping functions of assigned personnel.

2. Assign personnel to specific tasks in accordance with daily work assignments.

3. Coordinate daily housekeeping services with nursing service when performing routing cleaning assignments in resident living and/or recreational areas.

4. Ensure that personnel are performing assigned tasks in accordance with established housekeeping procedures.

5. Ensure that assigned work areas are maintained in a clean, safe, comfortable and attractive manner.

6. Ensure that housekeeping personnel follow established safety precautions when performing tasks and when using equipment and supplies.

7. Ensure that established Infection Control practices are maintained when performing housekeeping procedures.

8. Coordinate routine/terminal isolation procedures with nursing service.

9. Assist in setting housekeeping standards.

10. Assist in standardizing Housekeeping methods in which work is accomplished.

11. Assist in developing procedures for performing daily housekeeping tasks.

12. Interpret department policies and procedures to new housekeeping personnel.

13. Assist in the orientation and training of housekeeping department personnel.

14. Train assigned personnel in the proper techniques of mixing chemicals, clearing disinfectants, solutions, cleaning methods, use of equipment, etc., as directed.

15. Review complaints/grievances of department personnel and make oral/written recommendations and reports to the NHA/designee.

16. Counsel/discipline assigned personnel as requested or as necessary. Report such actions to the NHA/designee.

17. Report absenteeism and tardiness daily to the NHA/designee.

18. Report all hazardous conditions or equipment to the NHA/designee.

19. Ensure that equipment is cleaned and properly stored at the end of the shift.

20. Recommend equipment and supply needs to the NHA/designee.

21. Schedule work assignments, preparing cleaning schedules, etc. revise as necessary.

22. Ensure that work/cleaning schedules are followed as closely as practical.

23. Ensure that fire protection and prevention programs are maintained by department personnel in accordance with our Fire Safety policies and procedures.

24. Conduct daily inspections of assigned work areas to ensure cleanliness and sanitary conditions are maintained.

25. Ensure that an adequate supply of housekeeping supplies is maintained in utility/janitorial closets to perform daily tasks.

26. Meet with assigned personnel monthly to assist in identify and correcting problem areas and for the improvement of services.

27. Review and evaluate the work performance of assigned personnel. Make recommendations to the NHA/designee.

28. Maintain the CONFIDENTIALITY of resident care information.

29. Ensure that the patient’s/resident’s personal and proper rights are maintained by assigned personnel.

30. Provide leadership, follow instructions and take suggestions (constructive criticism).

31. Submit accident/incident reports to the NHA/designee on the shift in which they occurred.

32. Assume the administrative authority, responsibility and accountability of directing the Housekeeping Department.

33. Implement recommendations from the Infection Control and Safety Committees as directed/necessary.

34. Participates in the overall quality assessment and improvement program activities.

35. Participates in mandatory in-services.

36. Attends Mandatory Compliance program training and abides by the Standards of Conduct of the program.

MARGINAL FUNCTIONS

1. Review position description and duty assignment with new department personnel as necessary upon hire.

2. Assist in demonstrating new products, cleaning techniques, etc., as directed.

3. Participate and assist in department studies and projects as directed.

4. Perform administrative requirements (i.e., completing necessary forms, reports, etc.,) and submitting to the NHA/designee as directed/necessary.

5. Attend departmental and staff meetings as directed or called.

6. Perform other duties that may become necessary/appropriate to ensure that the facility is maintained in a clean, safe and comfortable manner.

EXPOSURE RISK

The Housekeeping Supervisor is at high risk for exposure to blood and body fluids.

SUPERVISION RECEIVED

The NHA/designee.

SUPERVISION EXERCISED

As delegated.

QUALIFICATIONS

EDUCATION

Must possess, as a minimum, a High School Diploma.

EXPERIENCE

1. Must have, as a minimum, one (1) year experience in a housekeeping position in a hospital or other related medical facility.

2. Must be familiar with care of various types of floors, cleaning materials, etc., and with cleaning and general housekeeping methods and equipment.

3. Any combination of experience and training which provides the required skills, knowledge and abilities.

WORKING CONDITIONS

1. Works in well-1ighted office areas, as well as throughout the housekeeping service areas (i.e. resident rooms, therapy rooms, dietary, etc.).

2. Sits, stands, bends, lifts and moves intermittently during working hours.

3. Is subject to frequent interruptions.

4. Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.

5. Is subject to hostile and emotionally upset residents, family members, etc.

6. Communicates with housekeeping personnel and other department personnel.

7. Is willing to work beyond normal working hours, and in other positions temporarily, when necessary.

8. Attends and participates in continuing educational programs.

9. Is subject to falls, burns from equipment, odors, etc., throughout the work day, as well as reactions from dust, disinfectants, etc.

10. May be exposed to infectious waste, diseases, conditions, etc.

11. Maintains a liaison with department supervisors to adequately plan for housekeeping services/activities.

12. May be required to work on weekends and holidays.

13. May be required work on shifts other than the one hired.

14, May be required to perform daily housekeeping tasks.

15. Works in all areas of the facility.

SPECIFIC REQUIREMENTS

1. Must be able to read, write and speak the English language or the dominant language of the facility.

2. Must possess the ability to make independent decisions, follow instructions, and to accept constructive criticism.

3. Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.

4. Must be a minimum of eighteen (18) years of age.

5. Must be knowledgeable of housekeeping practices and procedures in the long-term care facility.

6. Must possess leadership ability and the willingness to work harmoniously with and supervise non-professional personnel.

7. Must have the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, procedures, etc., of the Housekeeping Department.

8. Must maintain the care and use of supplies, equipment, etc., and maintain the appearance of housekeeping areas, must perform regular inspections of resident rooms/units for sanitation, order, safety and proper performance of assigned duties.

9. Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level they are currently functioning.

10. Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing housekeeping practices.

PHYSICAL REQUIREMENTS

(With or without the aid of mechanical devices)

1. Must be able to move intermittently throughout the work day.

2. Must be able to speak the English language or the dominant language of the facility in an understandable manner.

3. Must be able to cope with the mental and emotional stress of the position.

4. Must possess sight/hearing senses, or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.

5. Must function independently, have flexibility, personal integrity, and the ability to work effectively with resident& and personnel.

6. Must be in good general health and demonstrate emotional stability.

7. Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times, hostile people within the facility.

8. May be required to lift, push, pull, and move equipment, supplies etc., throughout the work day.