Housekeeping Supervisor - Hotel Polaris - Hotel Polaris at US Airforce Academy

Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? Hotel Polaris is seeking an exceptional Housekeeping Supervisor to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment and use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Verify room status on a.m. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Prepare and distribute assignment sheets to assigned team members and review priorities.
• Assign designated guest room keys to assigned team members and maintain accurate record of such and ensure security of keys.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect supply levels of floor closets and assign designated personnel to rectify any deficiencies.
• Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants, using designated checklist - directly contact Room Attendant and relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• Inspect public areas/bathrooms, fitness center, pool area, offices, and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
• Complete work orders for maintenance repairs and submit through provided work order platform.
• Document pertinent information in department log book.
• Complete all paperwork and closing duties before leaving and review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Check p.m. reports for accuracy and completeness and complete night counts in accordance with departmental standards.

• High school diploma or equivalent (GED or two to three years related experience and/or training; or equivalent combination of education and experience).
• At least one (1) year customer service experience required.
• Experience at a comparable AAA Four Diamond/Four Star hotel and/or resort is highly desired.
• Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.
• Ability to perform job functions with attention to detail, speed, and accuracy.
• Ability to maintain confidentiality of guest information and pertinent hotel data.
• Ability to ascertain departmental training needs and provide such training.
• Ability to direct performance of staff and follow up with corrections when needed.
• Fluency in English both verbal and non-verbal.
• Ability to work a flexible schedule that may include evenings, weekends and holidays.

We offer a comprehensive benefit package for full-time, regular team members that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Job Type: Full-time

Hourly wage: $21.00/hr

Application deadline: This job posting will close on 12/31/2024 or until the position has been filled.

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