Housekeeping Supervisor - Hampton Inn Colorado Springs

A Housekeeping Supervisor is responsible for overseeing all housekeeping operations to deliver an excellent Guest experience while evaluating guest room and public areas for property cleanliness and quality control he /she can help in setting department targets and objectives in absence of the Executive Housekeeper and assisting his/her direct supervisor in all areas of the housekeeping department.

Duties and Responsibilities:

     Oversee housekeeping operations in the hskp manager absence

     Inspect assigned rooms and ensure they are cleaned to standards

     Oversee Laundry Operations

     Ensure everyone in the department is trained and using Quore on a daily basis

     Operate within departmental budgets through effective stock and cost controls and well managed schedules

     Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard

     Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork

     Ensure team members have an up-to-date knowledge of all room categories and amenities

     Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

     Ensure staffing levels cover business demands

     Ensure ongoing training

     Manage staff performance issues in compliance with company policies and procedures

     Recruit, manage, train and develop the Housekeeping/Laundry team

     Complete linen inventory for the hotel

     Maintains data and information for property management systems

     Assist other departments wherever necessary

     Be a Brand Ambassador of A&R’s Culture, Mission and Values.

Required Skills and Experience:

     At least 1 years of experience in housekeeping/laundry and previous experience of managing a department and or related experience

     Prior successful performance as a Housekeeper

     A high school certificate or equivalent

     Excellent leadership, interpersonal and communication skills

     Committed to delivering high levels of customer service

     Ability to work under pressure

     Excellent grooming standards

     Flexibility to respond to a range of different work situations

     Entry level , with computers and computer programs, including Microsoft Office

     Strong organizational, budget management, and problem-solving skills

     Strong communication skills

     A passion for delivering exceptional levels of guest service

Other Skills Required:

Physical: Must be able to stand for periods of time; ability to lift to 25 lbs.; may  require frequent bending, stooping and kneeling

Mathematical: Must be able to use basic mathematical techniques including  percentages and ratios

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.