Housekeeper - Holiday Inn Northwest San Antonio

Sincere Hospitality is actively hiring for a Housekeeper

Who we are

Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve.

Who you are

Do you find it easy to view things as if you are viewing them for the first time? Do you understand the importance of cleanliness and hospitality? Do you enjoy a routine and the feeling of a job well done? If you relate to any of these qualities, this could be the fulfilling job you are looking for!

Benefits

We are proud to offer competitive wages and the following benefits for full-time and part-time employees:

• Vacation and Paid Time Off
• Hotel discounts at brand properties
• Holiday Pay for worked holidays
• Birthday Pay: A full paid day on your birthday!
• Referral bonuses

Job Summary

As a Housekeeper, you are a vital member of our team, contributing directly to the comfort and satisfaction of our guests. Your role involves maintaining cleanliness and orderliness throughout the hotel, ensuring a positive first impression for our guests. In addition, this individual shall be well-versed on hotel-brand standards and guest expectations. This position reports to the Executive Housekeeper and General Manager.

Your day-to-day

The Essential Functions and Job Responsibilities for this position make up your day-to-day. They include the following tasks below.

1. Essential Functions
   • Warmly and professionally greet all guests.
   • Thoroughly clean and sanitize guest rooms and public areas according to established standards.
   • Demonstrate a keen eye for detail in performing tasks such as bed-making, dusting, vacuuming, and bathroom cleaning.
   • Maintain, clean and stock the housekeeping closets and carts, contributing to an organized work environment.
   • Adhere to established cleaning protocols and safety standards.
   • Respect guest privacy, including guest belongings, with a high degree of integrity.
   • Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
2. Job Responsibilities
   • Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met.
   • Seek feedback from guests to identify areas for improvement and relay compliments to the team.
   • Follow safety guidelines and use protective equipment as necessary.
   • Complete assigned rooms within the allocated time frame, maintaining a balance between speed and thoroughness in order to ensure rooms are ready upon check-in time.
   • Ensure that rooms are well-stocked with amenities and linens and report any maintenance issues or lost and found items promptly and accurately.
   • Stay informed about updated procedures and quality assurance inspections and incorporate them into daily tasks.
   • Prioritize tasks based on guest check-ins, check-outs, and special requests in order to minimize guest wait times.
   • Demonstrate effective communication with front desk, maintenance, and other departments to coordinate tasks and address any issues.
   • Collaborate with team members to find solutions and prevent recurring problems.
   • Escalate complex issues to the appropriate supervisor or department when necessary.

Performance Metrics

Note: This job description also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs.

Performance will be assessed based on the following:

• Understanding and timely completion of essential functions & job responsibilities and their impact on the organization.
• Goal accomplishment and problem solving by being resourceful and applying your knowledge.
• Communicating effectively and fostering positive relationships with all other colleagues.
• Attending work on time as scheduled and adhering to attendance policy.
• Understanding and following processes and procedures for documentation and communication of important information.
• Guest Service Scores regarding Overall Guest Room Experience, Cleanliness: Room, Overall Guest Bathroom Experience.
• Achieves and maintains high scores in regular room inspections, ensuring compliance with cleanliness standards.

Qualifications

• Strong work ethic, reliability, and ability to work independently.
• Physical stamina and ability to perform repetitive tasks.
• Must be available to work morning shifts
• Must be available to work on weekends & holidays

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms.
• The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required.

Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.