SUMMARY:

This position is primarily responsible for ensuring the cleanliness of rooms and public spaces. The Room Attendant/Housekeeper position will encounter guests and will need to have positive guest interactions by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Core duties and responsibilities include the following. Other duties may be assigned.
• Acknowledges and greets guests in public spaces with a warm, friendly greeting.
• Maintain clean and organized cart and housekeeping closet.
• Cleaning of hotel rooms including but not limited to dusting, vacuuming, changing bed linens, cleaning bathrooms, lobby, and common areas.
• Perform quality cleaning to meet required standards within set time limits.
• Comply with all safety guidelines and proper use of cleaning chemicals.
• Pick up ground litter around the hotel or wherever visible.
• In addition to cleaning duties, hotel housekeepers may also be responsible for shared duties, such as delivering supplies to guest rooms, replenishing toiletry supplies, and lifting and moving lightweight objects around the room.
• To work as a hotel housekeeper, candidates will need to have a strong eye for detail.
• Housekeepers must also work in a team environment.
• Adhere to brand standards for room amenities.
• Report all maintenance issues in Quore and to Housekeeping Supervisor.
• Report to work in proper uniform and nametag.
• Complete all required training as assigned in a timely manner.
• Internal and External Customer Service - Responds promptly to customer needs; responds to requests for service and assistance; meets commitments; friendly.

ATTENDANCE:

Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

No prior experience or training.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. The employee is occasionally required to sit, climb, or balance, taste or smell.

The employee must frequently lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to wet and/or humid conditions, toxic or caustic chemicals, outside weather conditions, extreme cold, extreme heat.

The noise level in the work environment is usually moderate but may vary.

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