Housekeeper/Laundry Attendant - Family House

JOB DESCRIPTION

Our Mission

Family House has been open for over 40 years and provides a "home away from home" for patients and their families who must travel to Pittsburgh for medical care.

GENERAL SUMMARY:

The Housekeeping Department plays a vital role in the overall success of our homes by creating a clean and safe place for our guests. A Housekeeper will often have the opportunity to interact with the guests. It is the Housekeeper's responsibility to ensure guest satisfaction by always providing outstanding service. A Housekeeper cleans and prepares guest rooms and public areas by complying with established standards of cleanliness.

RESPONSIBILITIES:

• Maintains an awareness of the Family House (FH) Guest Standards and applies them when the opportunity arises.

• Cleans all assigned guest rooms and bathrooms, including special cleaning assignments within the rooms and pulling linens, to ensure quality service.

• Cleans all public areas and hallways to the standard and guidelines established throughout training.

• Maintains a clean and organized work environment by maintaining the organization and cleanliness of housekeeping carts, chemical rooms, linen rooms and supply rooms.

• Regularly communicates with House Managers on the progress and status of daily assigned work.

• Reports safety hazards, theft of room items and items requiring repair to the Housekeeping Manager and/or House Management.

• Responds and complies with all guest requests, issues and problems to ensure quality customer satisfaction.

• Reports any missing/found articles to the Housekeeping Manager and/or House Management for proper follow-up.

• Secures and maintains custody of equipment, keys and supplies at all times.

• Consistently provides customer service that relates to the values established within the Family House Mission.

SPECIAL SKILLS AND ABILITIES:

• Friendly customer service attitude.

• Ability to learn and follow established cleaning processes and procedures, whether it be written or verbal.

• Ability to communicate both verbally and in writing in a way which is understood by other staff, guests and management.

• Organizational skills necessary to maintain housekeeping carts, chemical rooms, linen rooms and supply rooms.

• Ability to verbally communicate problems to leadership and receive direction for resolution of problems. Must also possess the skill to follow through with the direction for positive results.

• Must understand and maintain housekeeping cleanliness standards.

• Must comprehend direction, assignments and corrections from management.

• Transportation is not provided. Housekeepers will be required to report to four different locations within Oakland/Shadyside (All are serviced by public transportation).

KNOWLEDGE AND PRACTICAL EXPERIENCE:

• High School Diploma or GED required.

• Basic knowledge or general cleaning principles, use of cleaning products and operation of standard cleaning equipment.

PHYSICAL JOB REQUIREMENTS:

• Good vision.

• Ability to walk, stand and bend during an entire eight hour shift.

• Must have finger, hand and upper body dexterity to push, pull and move levers and equipment.

• Ability to lift, push and pull up to 25 pounds.

• Must be able to work with arms raised above the head and be able to maneuver a fully loaded cart throughout the hallways during the workday.

• Ability to clean and meet inspection standards for a typical checked-out suite in approximately 40 minutes; single or double unit in 30 minutes; bathroom only, 15 minutes.

BENEFITS FOR FULL-TIME EMPLOYEES

Family House offers competitive benefits to include:

• Comprehensive medical (UPMC), dental, vision, life & disability benefits package

• Health Savings Account

• 403B with employer match up to 6%

• Vacation, Personal, and Sick days

• Wellness Programs