Housekeeper - Stoney Creek Hotel & Conference Center, La Crosse, WI

General Responsibilities

Responsible for tasks related to the general appearance and cleanliness of assigned guest rooms and public hotel areas used by the general public and guests. The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination, and a self-disciplined approach to achieving results that meet these established criteria are necessary for successful job performance. The job environment is structured, and job expectations are clear. While the pace of the work is faster than average, quality is never compromised. The position encompasses a defined span of control and opportunity for someone who engenders trust, demonstrates a sense of urgency, and assures consistent achievement of quality standards. The work requires making decisions that support the company.

Supervision Received/Provided

This position is closely supervised by the Executive Housekeeper or Housekeeping Supervisor.

Essential Duties

• Greet guests and provide assistance when possible or as requested
• Be responsible for assigned keys and following hotel key control policies
• For your safety and guest assurance, follow procedures for entering and servicing rooms paying close attention to “Privacy Please” policy
• Strip linen and remove trash from all assigned rooms; remove dirty linen and trash as needed from housekeeping carts. Place spreads and blankets on chairs
• Be responsible for gathering and placing trash in assigned locations inside the hotel throughout the day; break down boxes and take all trash and cardboard out to the dumpster throughout the day – frequency of these tasks dictated by level of business
• Clean all public areas which include the lobby, sitting areas, public restrooms, entrances, exercise room, pool, guest laundry area, business center, and designated outdoor areas
• Clean guest rooms when requested
• Clean administrative office areas (back of the house) and employee areas as assigned
• Complete work order for maintenance needs as instructed; inform management of situations requiring immediate attention
• Notify direct supervisor or General Manager of problems with property or grounds
• Assist with duties of others as requested by management

Task List

• Complete daily “board” of assigned guest rooms and public areas to clean, sanitize and inspect

• Stock housekeeping cart at the beginning of each shift with in-room guest amenities, linens, towels, cleaning chemicals and rags
• In assigned guest rooms: dust furniture and fixtures, clean and sanitize high touch surfaces/switches, check under pillows and cushions for debris, sweep, mop and vacuum floors, clean windows and windowsills, and replenish bathroom amenities, towels, and coffee supplies 
• In assigned guest room hallways: vacuum floors, clean and sanitize vending/ice machines, dust light fixtures and wall decorations, empty trash containers, pick up debris and sanitize elevator buttons and handrails
• In assigned conference space: vacuum floors, clean windows, and windowsills, remove trash and debris, sanitize all high touch surfaces including light switches, phones, and door handles.
• In assigned public restrooms: clean and sanitize high touch areas while wearing proper PPE. Remove garbage and restock toilet paper, tissue paper, paper towel and soap dispensers.
• In pool area: clean indoor & outdoor furniture, sanitize drinking fountain, clean fireplace area and sauna (if applicable), dust TV and sanitize remote, mop or hose down floor surface, stock pool towels and empty towel bin and trash cans
• In fitness center: clean and sanitize equipment, dust TV, and sanitize remote, empty towel bin and trash cans, restock towels and paper towels and sweep/ vacuum floor
• In business center and other administrative offices: clean and sanitize high touch areas including light switches, phones, and door handles. Remove trash and dust desks, computers, decorations, and fixtures.
• Place proper caution and “wet floor” signage around property after cleaning when needed
• Keep all storage areas, housekeeping carts and laundry room cleaned, stocked, and organized at all times In incremental weather, follow Emergency Response procedures for de-icing and cleaning entry ways to ensure guest and employee safety

Other Duties

• Flexible schedule required as we are a 24/7 business that is open at nights, weekends and holidays
• Attend and participate in all property and department meetings
• Accurately record shift start and end times as well as meal period breaks in time clock system
• Coordinate and/or assist other departments to meet a guest request
• Train others in the functions and tasks of this position as requested
• Report accidents, injuries, potential hazards, and property damage to supervisor in a timely manner
• Perform special projects based on capabilities and knowledge
• Other duties as assigned

Required Education/Certifications/Training/Experience

• Have knowledge of all hotel emergency procedures

• Be familiar with the handling and use of all chemicals and equipment used to carry out the tasks of this position
• Read and follow the rules and procedures provided in the employee handbook

Technical Skills and Abilities

• Must be qualified and able to operate a commercial vacuum, commercial carpet cleaner and similar equipment used to clean and maintain a hotel.
• Ability to read and write directions in English for self and to others in English preferred.

Benefits of working at Stoney Creek Hotels  

• Paid Onboarding  
• Paid Training  
• 401k plan with Safe Harbor Match   
  • eligible for the first open enrollment after 90 days  
• Paid Holidays for holidays worked (double time!)  
• Hotel room discounts  
• Opportunities for career progression  
• A thriving culture that provides genuine hospitality  
• The ability to own and empower your work
• Join a great team of like-minded individuals who work hard and smart at the same time  

If you are a full-time employee, you will also receive these benefits in addition to the amazing benefits above:   

• Health and Dental through Wellmark Blue Cross Blue Shield and Vision through Avesis anywhere from a single to a family policy  
  • eligible the first of the month following 60 days of employment  
• Paid vacation and sick leave