Housekeeper (2025) at Excellence Services, LLC

Location: Atherton, CA 94027 (Live Out)
Job Type: Full-Time (40 hours/week), Hourly, Non-Exempt
Availability: Weekends and evenings required

COMPENSATION:

• $25 - $75/hour (depends on experience)
• Discretionary year-end bonus (up to 20%)
• Health insurance
• Paid vacation, holidays, and sick days
• Paid meal breaks
• Regular reviews & advancement opportunities

INTRODUCTION:
We are seeking a dedicated and experienced housekeeper to join our team, someone who brings a positive service mindset and a willingness to learn and grow. This role is ideal for someone with a humble approach who appreciates feedback and understands the importance of following guidelines and procedures. We offer a supportive environment, perfect for those with a background in housekeeping, particularly in luxury homes or hospitality. Flexibility is appreciated, as our dynamic setting occasionally requires adapting to varying schedules. If you're looking for a role where your expertise in cleaning and maintenance will be valued and nurtured, we encourage you to apply.

DUTIES:

Home Cleaning and Organization:

• Carry out daily cleaning and upkeep of the residence according to the established schedule, including living rooms, bedrooms, bathrooms, and common areas.
• Ensure each room remains orderly, strictly adhering to special cleaning requirements and precautions for designated areas.
• Perform regular deep cleaning to maintain a tidy and aesthetically pleasing high-end living environment.

Professional Laundry & Ironing:

• Responsible for washing, drying, ironing, folding, and categorizing household clothing items.
• Pay special attention to delicate fabrics and luxury garments, ensuring they remain undamaged and of high quality.

Kitchen and Dining Support:

• Maintain a hygienic kitchen environment, including cleaning and routine care of countertops, stoves, refrigerators, dishwashers, etc.
• Wash and properly store tableware and cookware, ensuring safety and tidiness.
• When necessary, assist with basic food preparation or pre-meal setup (cooking skills are a plus).

Environmental Inspection & Maintenance:

• Conduct regular inspections of indoor and outdoor facilities and promptly report any abnormalities or potential issues (e.g., equipment malfunctions, leaks, damage).
• Perform basic maintenance for minor household equipment or environmental issues, or assist professionals in on-site repairs.
• Provide moderate cleaning of outdoor areas such as balconies, courtyards, patios/terraces, etc.

Inventory Management & Replenishment:

• Regularly check and replenish various cleaning supplies, detergents, paper products, and daily consumables.
• Organize and maintain cleanliness in storage areas, and promptly report and assist with procurement if any items are running low, damaged, or unusual.

Supplier/Visitor Assistance:

• Upon instruction, prepare relevant areas in advance and coordinate vendor or repair personnel access.
• Guide and, if necessary, accompany vendors during their work to ensure the safety and protection of property.
• Greet visitors politely, engage in basic communication, and provide services as needed.

Safety Awareness & Reporting:

• If any safety hazards (e.g., fire, water leaks, electrical short circuits) or property damage are discovered, promptly report to the manager and assist in handling the situation.
• Respect household privacy and property at all times, strictly following confidentiality principles.
• In emergencies, assist with or carry out the required procedures, such as evacuation or contacting relevant personnel.

Driving and Transportation Services:

• Provide safe, efficient, and comfortable driving services for the Principal during weekends or as needed.
• Ensure punctual arrivals and maintain a clean, well-maintained vehicle at all times.
• Assist with navigation and ensure smooth, safe travel routes.
• Adhere to all traffic regulations and driving safety standards, prioritizing the Principal's safety and comfort.

Equipment & Tools Custody:

• Properly maintain, operate, and manage various cleaning tools and household appliances to ensure they remain in good working condition.
• Report any damage or irregularities immediately and assist with repairs or replacements.

Team Collaboration and Additional Support:

• Maintain effective communication with the House Manager or other household staff.
• Adapt flexibly to the household’s schedule and be available for overtime, weekend, or holiday shifts as needed.
• Provide any other domestic support as requested by the employer or manager, within reasonable capabilities.

REQUIREMENTS:

• Proven experience in housekeeping for luxury homes or high-end hospitality settings.
• Expertise in handling delicate fabrics and luxury garments, including advanced laundry care and ironing techniques.
• Physical stamina and mobility to perform demanding tasks and maintain a high standard of cleanliness and organization.
• Flexibility to work overtime, weekends, holidays, and morning/evening shifts as needed, adapting to varying schedules.
• Must be legally eligible to work in the U.S. and pass background checks.
• Annual flu shot required.
• Reliable transportation to commute to Atherton, CA, with a valid U.S. driver’s license and a clean driving record. Demonstrated driving expertise with a focus on safety, punctuality, and providing excellent service.
• Willingness to undergo pre-employment health screenings, including physical exams, psychological evaluations, and drug tests.
• Must be available for annual flu vaccinations.
• Cooking skills are a plus and will be favorably considered.
• Ability to drive is preferred, with the potential for driving duties as part of the role.

WHY JOIN US?

• Prestigious Environment: Operate within a high-end private household, managing luxurious properties and engaging with an exclusive clientele.
• Strategic Impact: Play a crucial role in shaping and optimizing household operations, contributing to the overall efficiency and excellence of the residence.
• Professional Growth: Access to continuous learning opportunities, including specialized training and potential for career advancement within a prestigious organization.
• Elite Networking: Engage with a diverse and international team, as well as high-profile vendors and service providers, expanding your professional network.
• Competitive Compensation: Enjoy a highly competitive salary range with significant earning potential through performance-based bonuses and comprehensive benefits.
• Supportive Culture: Thrive in a collaborative and supportive work environment that values dedication, integrity, and excellence.