House Person - Viejas Casino & Resort

GENERAL SUMMARY

Provides support between linen room, guest room, and maintains corridors for cleanliness and appearance. Transports clean/dirty linen and supplies, disposes of trash, deep cleans carpet, windows, floors, corridors, upholstery, drapes, performs special projects as assigned, and responds to guest room requests.

CORE SCOPE OF POSITION

• Accepts deliveries and works with Linen Supply Clerk to inventory all supplies and linen.
• Distributes clean bath and bed linen from laundry to linen closets.
• Delivers guest items including amenities and rollaway.
• Picks up and returns to linen closets any previously used guest request items found in guest rooms.
• Removes linens, towels, and trash from guest rooms.
• Collects soiled linen from vacant/dirty guest rooms and transports to laundry room.
• Deep cleans carpet, windows, floors, corridors, upholstery, and drapes.
• Ensures windows and doorways are free of fingerprints and smudges.
• Ensures that furniture and hard surfaces are clean and organized, and floors are free of debris.
• Notifies supervisor of carpet stains that cannot be removed and equipment malfunctions.
• Attends brief staff meeting for update on ongoing hotel activities and promotions.
• Participates in company’s safety program and may instruct others in the proper and safe practices.
• Responds to requests and resolves internal and external guests’ complaints in a timely manner or refers to the appropriate management team.
• Follows company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Performs all other duties as requested by Housekeeping Manager.

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

INTERACTION

• Interacts with internal/external guests and peer groups.

SUPERVISION

• Does not provide supervision to others.

KNOWLEDGE AND SKILLS

• Familiar with housekeeping, including sanitation, laundry operation, and guest service.
• Knowledge of how to use and maintain cleaning equipment.
• Detail-oriented, organized, self-motivated, and values teamwork.
• Ability to effectively communicate with guests and team members verbally or in written form.
• Ability to multi-task and work in a fast-paced environment.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

EDUCATION/CERTIFICATION

• ·High school diploma or general education degree (GED) preferred.
• Must be able to be certified in blood borne pathogens/bio-hazardous material clean up (training will be provided).

EXPERIENCE

• Three or more months of related experience and/or training.