House Manager / Personal Assistant at Excellence Services LLC.

Location: Atherton, CA, 94027 (On-site)

Job Type: Full-Time (40 hours/week), Hourly, Non-Exempt

Availability: Typically 9am~5:30pm M-F. Be available and on-call as needed.

COMPENSATION: 

• $120,000 - $180,000/year (depends on experience)
• Discretionary year-end bonus (up to 20%) 
• Health insurance
• Paid vacation, holidays, sick days
• Paid meal breaks
• Regular reviews & advancement opportunities

INTRODUCTION:  

We are seeking a House Manager/Personal Assistant to join a dynamic, high-end private household. This role requires direct involvement in both managing and assisting in various household operations, requiring a balance of humility and service-driven dedication with the assertiveness necessary for staff oversight and accountability. You will be an essential part of a collaborative team, each member overseeing different aspects of household operations. This position is ideal for someone adaptable, committed, and experienced in management, who can firmly uphold standards while effectively guiding staff. Your application is welcome if you meet these criteria.

DUTIES: 

• Oversee and manage various property projects and vendor activities, ensuring each project is completed successfully and efficiently.
• Conduct regular property inspections; identify and report issues, then arrange and supervise staff in resolving these issues effectively and timely.
• Manage home maintenance, overseeing all aspects of property upkeep and repairs.
• Efficiently arrange staff working hours and tasks, ensuring optimal productivity and coordination.
• Inspect and ensure high-quality work from household staff, providing feedback and continually enhancing work quality.
• Exhibit strong leadership, manage household staff effectively, and cultivate an accountable, efficient work environment.
• Oversee household inventory, ensuring adequate supply and organization of household items.
• Provide reliable transportation for Principals; maintain vehicle cleanliness and readiness; and perform a variety of errands as needed.
• Handle incoming calls and guest greetings; manage the Principals’ personal calendars with precision.
• Plan, coordinate, and manage travel arrangements, family activities, and events, ensuring smooth execution.
• Be prepared to assist with diverse tasks as requested by the Principals or the manager, demonstrating flexibility and adaptability.

REQUIREMENTS: 

• At least 5 years of management experience, with proven ability to manage a small team.
• Bachelor's degree or higher; previous experience as a personal assistant is preferred.
• Experienced in hospitality or family office settings.
• Strong analytical, learning, and communication skills, with strict adherence to confidentiality.
• Technologically proficient, particularly with G-suite, iPhone, and MacBook.
• Highly organized and detail-oriented, with strong multitasking, prioritizing, and problem-solving abilities.
• Positive and team-focused, with outstanding interpersonal skills and vendor management experience.
• Proficiency in English, both written and spoken.
• Flexible schedule, willing to work different shifts as needed. (e.g., holidays, weekends, evenings, etc.)
• Must be legally authorized to work in the United States and able to pass extensive background checks.
• Ready for pre-employment health screenings, including physical, psychological exams, and drug tests; annual flu vaccination required.
• Seeking a long-term commitment.

CORE VALUES: 

• Principals’ First: Always put our principals’ needs and interests first.
• Learn from mistakes: Admit mistakes upfront. Learns and grows from mistakes.
• Conscientious: Attention to detail. Finishes duties mindfully, effectively, and promptly.
• Dedication: Shows a deep commitment to the role and the company.  
• Accountable: Takes ownership of tasks and completes thorough due diligence.
• Independent: Thinks and acts independently. Able to be self-taught and keep improving.
• Resilience: Never complains or shies away from work. Welcome constructive feedback and can thrive under pressure.