Hotel Sales Administrator - Virgin Hotels

YOUR MISSION (The Job Description)

Experienced, high-energy administrative Assistant/Coordinator. Knowledge of Delphi/FDC Sales System preferred. Enhance Sales effectiveness by providing administrative support to Group Sales Managers.

THE NITTY-GRITTY (The Essential Job Duties)

(The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)

Primary responsibility is to enhance Sales Managers effectiveness by:

* Providing excellent customer service to hotel group customers

* Provide administrative support to group sellers including, but not limited to:

* Administrative support including but not limited to customer correspondence, travel planning, appointment scheduling, expense account management, and other administrative support of Hotel Sales Managers

* Delphi Sales Information Management in conjunction with group selling efforts such as call reporting, tracing, proposal preparation, contract creation, sales file management and file turnovers to event and service teams.

* Maintains customer confidence and protects operations by keeping information confidential

* Prepares reports required by Executive Dir of Sales

* Weekly and monthly reporting on group revenue and sales, including all preparation of end of month reporting

* Complete guest room reservations for sales customers, reservations, coordinate limo transportation, prepare attraction tickets and coordinate amenities

* Perform essential administrative functions including, but not limited to fielding telephone calls, filing, organizing workload, scanning, faxing, photocopying, and typing emails

* Perform other duties as requested by the managers of the department

* Maintain consistent adherence to The Virgin Hotel Las Vegas/Hilton Hotels Guest Service Standards

WHAT IT TAKES (The Qualities We Look For)

* Excellent computer skills and experience with Microsoft Office (Word, Excel, PowerPoint)

* Previous hotel experience a plus

MUST HAVE'S

* Must possess a high school diploma or equivalent

* Ability to communicate effectively in a positive and professional manner in English, both in spoken and written form

* Excellent communication skills, customer service and team oriented, self-starter, and professional maturity

* Must have a friendly and outgoing personality; be open to collaboration with others on the team. Strong organization, analytical, and problem-solving skills and exhibit composure and professionalism while under pressure

* Knowledge of events/convention services preferred, but not required

* Must be 21 years of age or older

* Maintain a professional, neat, and well-groomed appearance adhering to company appearance standards

* Maintain consistent adherence to The Virgin Hotel Las Vegas/Hilton Hotels Guest Service Standards

WOULD BE NICE TO HAVE'S

* College degree a plus

* Knowledge of Delphi/FDC Sales System

THE WORKING CONDITIONS

* Must be able to withstand prolonged standing, stretching, bending, and kneeling without restriction

* Must be able to frequently move freely about the office; and maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc.

* Work indoors and be exposed to various environmental factors such as, but not limited to LCD/CRT fatigue, noise, dust, and cigarette smoke

* Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned

* Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner

* Work in a fast-paced, results-oriented, and ever-changing environment

* Able to maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts

* Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside

VALUABLE TRAITS

* 50% logical / 50% creative / 100% AWESOME

* Enjoy working with a team and alone as the situation dictates.

* Adaptive, Flexible!

* Embody "great attitude."

* Unwavering integrity and endless work ethic.

* Appreciate constructive feedback, as well as graciously providing the same.

* Tenacious and self-motivated

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled