Hotel Reservations Specialist - Landry's Corporate Office

Hotel Reservations Specialist

Responsibilities are to be the first point of contact for guests calling in to make reservations at the Golden Nugget Hotel and Casino.
 

• Answer all incoming calls in a friendly and efficient manner
• Provide guests with the requested information concerning the city, the hotels and its services
• Obtain the necessary information from the guests and enter it into the LMS computer system
• Sell and cross-sell for multiple properties
• Work from Home options after successfully completing on-site training
• Monthly incentives based on performance

• Effective in sales and upselling 
• Exceptional Customer Service skills are essential for this position  
• Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several projects at once in a fast-paced environment
• Detail oriented and self-motivated, able to type efficiently and accurately, and compile and comprehend reports. 
• Professional demeanor, comfortable working with all levels of employees, and capable of additional responsibility and growth. 
• Able to establish and maintain a positive and professional working relationship with all individuals
• Listens carefully and understands various points of view
• Ability to perform as a team member and possess strong computer skills
• High school diploma required
• One (1) year of experience as a call center agent, hotel reservationist, front desk agent, or equivalent work experience

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
 

#li-eg1