Hotel Quality & Experience Advisor - ECOLAB

Ecolab is seeking a Brand Protection Advisor to join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards, guest experience, food safety, public health, workplace safety, and product quality. EcoSure clients include top brands in the hospitality industry including foodservice and hotels, as well as convenience stores, facilities, and long-term care. As a Brand Protection Advisor you will provide best-in-class, comprehensive on-site visits, and provide teaching and coaching to help our clients maintain the highest standards.

What’s in it For You

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth and that can provide a long-term career path in operations, training, sales, or leadership
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
• Comprehensive benefits package starting day 1 of employment including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, tuition reimbursement and more!
• Paid training program that includes job shadowing, e-learning modules, structured field activities, and customized classroom-style training
• Company-paid vehicle for business and personal use, where applicable
• Plan and manage your schedule in an independent work environment
• Be part of a company that values a culture of safety that includes top-notch safety training and personal protective equipment

What You Will Do

• Conduct a variety of brand protection visits at client locations using a foundation of consulting, coaching, and training to meet the unique expectations and program requirements of the clients and help protect their brand and delight their guests
• Adhere to HIPPA guidelines (where applicable) while completing operational visits within hotels, restaurants, convenience stores, the education sector, healthcare and senior living facilities by interacting with staff and residents
• Develop and deliver summary presentations of assessment findings, areas of improvement, and recommendations to client leadership
• Partner with other EcoSure and Ecolab teams to solve client challenges
• Complete a budgeted number of visits each week, delivering an exceptional client experience
• Utilize a tablet, Microsoft Suite, and Customer Relationship Management (CRM) technology to ensure efficient planning and perform essential job functions
• Support the growth initiatives of our company and our clients

Position Details

• Candidate must reside within a commutable distance of Charlotte, NC
• Percent of overnight travel required: Up to 100%
• Position requires the ability to work occasional evenings, weekends, and overtime as business needs dictate

Minimum Qualifications

• High school diploma and 2 years of hospitality industry-related experience
• Position requires a current and valid Driver’s License
• No Immigration Sponsorship available

Physical Demands

• Position requires the ability to be around, touch and potentially consume food made from or with animal products and/or top allergens
• Position requires the ability to lift and carry 25 pounds
• Position requires the ability to inspect client playgrounds by climbing, crawling in tight areas and going down tube slides
• Essential duties of the position include bending, squatting, shifting and adjusting movement to assess areas low to the ground and above the head
• Position requires the ability to stand and walk for extended periods of time in client locations
• Position requires the ability to drive and/or fly to client locations as needed
• Drive a company-paid vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle)

Preferred Qualifications

• Bachelor’s degree in culinary, hospitality or business field
• Multilingual (Spanish & French preferred)
• High-level customer service and advanced consultative skills
• Ability to work well under pressure, juggle tasks and work efficiently against deadlines
• Strong planning and organizational skills and high attention to detail
• Ability to work effectively without supervision, show initiative, good judgment, and superior decision-making and problem-solving skills

EcoSure, the brand protection division of Ecolab, partners with global brands to create an end-to-end brand protection strategy. Through a collaborative approach to assessments, coaching and industry best practices, we create a unique program that encompasses the critical components of any operation. The results are real-time insights and actionable steps that mitigate brand risk and optimize guest experience.

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. 

Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.